Dashboard in pdf opens for some but not others

[Former Member]

I'm a novice Dashboard user. I exported a dashboard to pdf and most people can open it, but there is a small group of people who all work at the same location who are having trouble opening the pdf. They say it will open but the page is blank. They all work at a hospital with very strict IT security, is that a potential reason for why they can't see the content? Is there something I can do or directions I can give them so they will be able to see the content?

[former_member182541]

What is your adobe flash player version : Check out the below links if you are using version 14.

Also please check the below Note too:

1696045 - Dashboard preview displays blank swf file

Symptom

When the xlf is developed in Xcelsius 2008 / Dashboard Designer 4.0 and previewed in the designer the SWF generated at runtime shows blank.

Environment

• Xcelsius 2008/Dashboard Designer 4.0
• Windows XP/Windows server 2003/2008.
• Windows Vista/Windows 7.

Reproducing the Issue

1. Open the Xcelsius/Dashboard Designer 4.0.
2. Add some components to the canvas.
3. Preview the file in the Designer and view the blank canvas.
4. while previewing the samples at the run-time we are able to see the data.
5. Export  to PDF or SWF ,results the blank dashboard again.
6. Viewing the same dashboard in other machine works fine.

Cause

When the Dashboard is previewed in Xcelsius designer a temporary SWF file(Temp. SWF) is generated in the location For Windows XP and Windows Server 2003/2008C:\Documents and Settings\Username\Local Settings\Temp\Xcelsius.For Windows Vista and Windows 7 C:\users\username\AppData\Local\Temp\Xcelsius.This Temp.swf file is corrupted.

Resolution

1. Delete the Temp.swf file or the Xcelsius Folder itself.
2. Preview the Dashboard.

1767433 - Opening a Dashboard files exported from Dashboard Design to SWF, PDF, PowerPoint, or html ...

Symptom

• Unable to open a Dashboard file.
• Opening a SWF, PDF, PowerPoint, or html Dashboard file stuck on "Initializing" phase.

EnvironmentSAP BusinessObjects Dashboard Design 4.0

Reproducing the Issue

1. Create a blank Dashboard with Dashboard Design 4.0.x
2. Add query to the Dashboard using the query browser panel.
3. Save the model and export it to SWF, PDF, PowerPoint, or html format.

CauseThe dashboard is trying to access external data

ResolutionTo access external data, the file must be trusted.

• For a PDF file, In Adobe Reader, click edit>preferences>security (enhanced).
• For any other file type:

1. Open the Adobe Settings Manager in a web browser via the link available here.
2. Click Global Security Settings Panel.
3. On the Global Security Settings Panel:

• In the "Always trust files in these locations" drop down, select Add location.
• Click browse for files.
• Do one of the following:

• For a PowerPoint file, navigate to the PowerPoint.exe location.
• For all other file types, Navigate to the location of this file.

    d.  Click open

   4.  Close the Adobe Settings Manager and re-open this file.

1616592 - PDF export is blank in Xcelsius 2008

Symptom

• A blank page is shown in an Xcelsius 2008 dashboard's PDF export

Environment

• Adobe Reader 9.x
• Xcelsius 2008

Reproducing the Issue

1. Create an Xcelsius dashboard
2. Go to File->Export->PDF
3. Save the file and open it

CauseThe PDF version parameter has been set to Acrobat 6.0 (PDF 1.5) in the Export dialogue, but the Reader version installed is 9.x

Resolution

1. Go to File->Export->PDF
2. Under "Save as Type", select Acrobat 9.0 (PDF 1.8)
3. Save the file