on 09-01-2014 4:26 PM
Hi All,
My customer has a requirement to update the ToDo By date in SAP CRM Service Requests similar to service tickets in Solution Manager.
Example
Issue: System updates ToDo By date to 4 September 15:00hr instead of 2 September 15:00hr.
Any idea how to solve this issue without enhancements?
Note that the customizing activity “Status attributes for SLA procedure” does exist in Solution Manager, but not in SAP CRM.
Thanks and regards,
Kai Reese
I would check in the date profile (SPRO: Define Date Profile) or the date rules (SPRO: Define Date Types, Duration Types and Date Rules). The date profile is assigned to the transaction type.
Best regards,
Thomas Wagner
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