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Lumira 1.18 startup

Former Member

I am having issues with the 1.18 version when starting on a Windows 7 32 and 64 bit machine. It installed without errors, but when started, it hangs at the splash screen with the message Loading module "Publishing to SAP HANA". It will not do anything after this, any ideas?

Accepted Solutions (1)

Accepted Solutions (1)

Henry_Banks
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi,

this is an installation / launch problem .   the application is trying to initialise and gets stuck trying to load that module.

as mentioned above:  an uninstall,  followed by a clean-up of the directories:

C:\Users\<user>\.sapvi

C:\Users\<user>\AppData\Local\SAP\Lumira

C:\Users\Public\sapvi

followed by re-install (run as admin), followed by a launch (run as admin)  will solve this issue

Regards,

H

Former Member
0 Kudos

Thank you very much.

It works.

Regards.

franciscoalmeida
Explorer
0 Kudos

Thank you, Henry.

The solution you suggested worked.

I was getting stuck with Lumira 1.18 on the "loading module: 'Publish to HANA'" bit on the splash screen, but all I had to do is delete the C:\Users\Public\sapvi, and launch it again - and it worked!

This must have to do with licensing validation as I had an expired keycode and only after deleting that folder the launch process went past that splash screen and allowed me to enter a new keycode.

Regards,

Francisco

Former Member
0 Kudos

Hi Thanks!, also for me was necessary to delete only the C:\Users\Public\sapvi.

Antonella

Former Member
0 Kudos

Thanks a lot Henry.. you suggestion does the trick!

0 Kudos

Hi Henry, had the same problem with release 1.19. Your solution worked!

Former Member
0 Kudos

Thank you Henry, this worked great for me. Would be great if this would make it into a SAP Note too.

Also tagging as we were discussing the same problem this week.

Funny how this product has a bunch of names left in it.. Hilo, Visi, Lumira.

Henry_Banks
Product and Topic Expert
Product and Topic Expert
0 Kudos

Answers (4)

Answers (4)

Former Member
0 Kudos

@Henry

@Tammy

I'd like to add that the same issue exists for Predictive Analysis.

In this case you should clean up the C:\Users\Public\sappa folder too.

Former Member
0 Kudos

Thanks for the replies.

I have tried both Florian and Tammy's ideas but still have the problem.

TammyPowlas
Active Contributor
0 Kudos

What is the amount of memory on the machine?

Former Member
0 Kudos

4gb with 30+gb free HD space

TammyPowlas
Active Contributor
0 Kudos

Alan - is your operating system Windows 32 bit or 64 bit?  Could you download the appropriate version from saplumira.com and try to install again?

That is the only other idea I have; since it is a holiday here in the US/Canada, hopefully others will have ideas tomorrow.

Former Member
0 Kudos

I have 2 computers one 32 and one 64. I have downloaded both and ensured I am installing the proper versions.

TammyPowlas
Active Contributor
0 Kudos

I recommend opening a support incident with SAP at support.sap.com or calling the Lumira Support line tomorrow at +1 (855) 5-LUMIRA(58 6472)

achab
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi Alan

Is there a log file you can share with us?

(logs are stored under under C:\Users\<Your User >\AppData\Local\Temp\sapvi\logs and their name starts with TraceLog)

Once you have the log, can you please try to delete the .sapvi folder (C:\Users\<your windows user>\.sapvi) and retry and see if if does any good?

Thanks

Antoine


Former Member
0 Kudos

Here are the logs.

I tried deleting the user .sapvi folder, no luck.

achab
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi Alan,

Unfortunately the logs are not super informative. They describe the loading process of the different modules but not much more. So please follow Tammy's advice:

I recommend opening a support incident with SAP at support.sap.com or calling the Lumira Support line tomorrow at +1 (855) 5-LUMIRA(58 6472)

Good luck ! please update this post when your incident has been resolved.

Regards,

Antoine

Former Member
0 Kudos

Hi expert,

I have the same problem.

My laptop is a W7 64 with 8GB RAM.

I attach my log file.

Thank you in advance.

TammyPowlas
Active Contributor
0 Kudos

Stefano - you may want to contact the SAP Lumira line at +1 (855) 5-LUMIRA(58 6472) in a few hours

TammyPowlas
Active Contributor
0 Kudos

Hi Alan,

Would you please take a look at this SAP Note http://service.sap.com/sap/support/notes/1963482

1963482 - SAP Lumira desktop does not run and does not give an error message

See if this helps?

Tammy

Florian
Active Contributor
0 Kudos

Also got the same problem on one of my notebooks.

I solved it by deinstalling it and installing it again as Administrator.

I think the Administrator-mode solved my issue. Before that I installed it twice and it always hung up while loading.

~Florian