To many errors creating invoices.

[Former Member]

Hi,

I made a scenario that writes an invoice as soon as a delivery is made.

This worked fine while testing.

But now in production the deliveries are made by the pick and pack manager.

now about 20% go into failure.

messages are:

Exception : DI Error: (-2028) Customer record not found

Exception : DI Error: (-2038) Record locked by another transaction

Exception : DI Error: (-2028) Internal error (-2038) occured

It looks like timing problems.

Is there a way to retry the scenario again automatically?

Like you can do manualy.

Thanks,

John

[former_member192773]

Hello John,

How are you, hope you're doing well!

Depending on the way you config B1i and the step, this could be reprocessed automatic by b1i. Check Maintenance - cg Error Handling.

How did you set up the step? Try to avoid to get an object and write to an (other) object in the same step. You must split this step and bind them with a queue.

Good luck.

Best Regards Teun