SERVICE AGENT AS EMPLOYEE in BYD - IN SUCCESS FACTORS?

[Lucie_Polese]

Hello,

My customer signed with Successfactors and BYD. In the BYD scoping, there are Personnel Administration and Payroll work centers. OUr customer works with non-employees. In BYD we can define non-employee as a service agent (service agent ID) hired as an employee (Employee ID).

Someone can tell me if in successfactor the service agent notion is known. And we need to know if we create a service agent and then we hire this service agent as an employee, does successfactor recognize the service agent?

Can you tell me if it is possible to consider non-employee as a service agent hired as an employee regarding Successfactors employee data updates?

thanks,

Lucie

[lukemarson]

Hi Lucie,

Right now there is no distinction between employees and non-employees. You can of course assign an employee class or create a custom field to identify the Service Agents. In a future release there will be contingent workforce management capabilities in Employee Central that may be a solution. This is planned for the next or subsequent release.

Best regards,

Luke