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Unconfirming the equipment in Interaction Center?

Former Member
0 Kudos

Hello,

Need suggestions on unconfirming the equipment in the interaction center without cancelling the interaction.

Once the agent receives the call, he cannot unconfirm the account after he confirms it, the same way he cannot unconfirm the equipment. For instance, if the agent confirms the wrong equipment he will not be able unconfirm it and add another equipment.

Please guide me on the possibility of this.

Thank you,

Regards,

Kamal

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
0 Kudos

I think  to un confirm you may have to use the button 'End' Or ' Clear'. Usually 'End' button will disconnect the line so it's better to use ' Clear'.

Rgds

Hari

Former Member
0 Kudos

Hello Hari,

We did want to unconfirm the equipment without clearing the Interaction.

Is there any possible enhancement for this?

Thank you,

Regards,

Kamal