Error calling application via OLE IXOS.IXSCAN.SC2SAP Message no. OA175

[Former Member]

Hi,

I recently took over some OpenText Document Archiving tasks and there is one thing bugging me: Wherever I add the PDF Document Type I get the following error, when double-clicking the Document Type:

When the user selects the PDF Document Type with a single click and drag'n'drops a PDF into the white rectangle, there is no error and the file gets archived properly.

I found some tips to check OAA3 and OAA4, but anything I did modify there did not alter the result, so I changed everything back to how it was.

Here are the OAA4 settings:

---> IXSCAN:

Any help or explanation is appreciated.

br

Alex

Message was edited by: Alexander Jarmai

The above issue is on ERP

While doing a test on ERD I noticed that there the PDF Document Types was not giving the error, but the JPG Document Type did.

ERD: JPG gives Error, PDF is OK.

ERQ: JPG gives Error, PDF is OK.

ERP: JPG is OK, PDF gives Error.

I noticed that in SM30 ( /IXOS/OA_DOCTYPE ) the PDF entry for WebViewer is missing (on all systems) when compared to the OpenText installation Guide, but since the table is the same on all 3 systems but the behavior is different on the 3 systems, I assume this is not related.

[former_member278880]

Hello, good morning, we have the next issue, " Error calling application OLE",

The problem appear in some documents, and some users

Could you give us a comment please?

thanks

Regards

[former_member183148]

Hello Alex,

Just  disable the security status in SAP GUI options

                OR

1) upgrade the .net framework version to 4

2) Go to Options > Security > Security Settings

3)

4) In IXOS.ixScan.SC2SAP setting

Thanks,

Kolusu

[Former Member]

Hello Good Morning

We have the next topic,

"Cannot send data from Outlook to SAP using IXOS"

Details:

User cannot send Data from Outlook to SAP using Ixos.

There is error message. Please see attachment Ixos.jpg

User got new PC yesterday and it worked, but today not.

*See image attached about the error of the user side please.

I have checked OAA3 and OAA4 , I have seen all is OK, I think so.

however I have not seen the "security" are in the sapgui of the user, I am getting this information now.

¿could you give us any comment about this topic please?

Thanks a lot.

Regards

[shindead1]

Hi Antonia,

This helped me to resolve my issue.

Thanks..

Regards,

Amol Shinde

[former_member183148]

Hello Antonia,

   Sorry! I am late in attending it. If the issue is not yet fixed you can try below:

            1) Check archiving with desktoplink works good with other mime types too, If doesn't work

            2) Try installating latest versions and patches of all clients

            3) Try to tweaking with regedit.

            4) It can be problem with VC++,  check relevant versions of VC is installed as it is a new user pc

            5) Clear the temp. Check any PC securities are giving any problem i.e firewall, antivirus...etc...etc

            6) If nothing of them works. Please try to send IXClient.log

     Let me know if the issue still persists.

Thanks,

Kolusu

[former_member183148]

Hi Amol I am kolusu here   NOT Antonia.

[Former Member]

Hi,

we had this error with TA OAWD - Enterprise Scan didn't start up. The solution was to add a Security object in SAP GUi settings. We added IXOS.IXSCAN.SC2SAP like this:

Hope it helps!

Regards,

Mattias