Serve as forced in BCM version 7

[madis_malv]

Hi

Is it possible to force an agent to serve certain queue in version 7 through system configurator.

I know that it is possible through monitoring interface but it is not very effective way to do when creating many users.

Thanks in advance

Madis Malv

[former_member187604 · Accepted solution]

Hello

Please see app. help, section "Configuring Queue and External Agent Settings"

Regards,
-Lasse-

[madis_malv · Accepted solution]

OK. That is a bit better than using online monitoring, but still I have to open every user manually and click Forced button for every queue.

Can't this be done by group or role settings somehow?

Regards

Madis

[Former Member · Accepted solution]

Hello.

You should use user update wizard.

Update Wizard for Users - SAP Contact Center - SAP Library

[madis_malv · Accepted solution]

Thanks, found it out right after I had asked it from here.