on 09-12-2014 12:04 AM
Hello
My Key user is assigned a regular Web UI Business Role(CASEWORKER) and it is used for daily work.
However he needs to access standard FCC_AGENT IC specific role in order to process the Collection Work Items occasionally.
Solution which I am thinking was to assign both the Business Roles to User.
However the disadvantage is: User have to switch back to Other Role in order to perform the Operation. Moreover the User is not really happy with this approach.
Is there any other option available ?
Is that possible to Open a new Session (for Secondary Role) from Navigation Bar of first Business Role ?
Please advise.
Cheers
Hi Remo,
Maybe you can consider configuring a new business role for your key-user, where you can put all workcenter that he needs (from both business roles that you indicated).
What do you think?
Kind regards,
Garcia
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