SLA determination based on multi level categorization

[Former Member]

Hi All,

Please help me with the steps how to configure SLA based on multi level categorization senario. Any help would be highly appreciated.

Thanks in Advance.

Regards,

Rahul

[Former Member]

Hi,

For setting SLA based on MLC there are multiple post available on SCN like

http://scn.sap.com/community/it-management/alm/solution-manager/blog/2014/05/12/how-to--configure-mu...

http://scn.sap.com/thread/2136678

Please refer these post it might help you in resolving your query

With Regards

Ankush Rai