SFDC Communication error

[Former Member]

Hi,

we are facing the following error intermittently while connecting to SalesForce.com.

'<There was a communication error when talking to Salesforce.com: Connection timed out: connect>' and

'<Cannot start session.

com.acta.adapter.salesforce.exceptions.UnexpectedErrorException: There was an unexpected error. Salesforce.com message is Too many requests waiting for connections...>'

the job runs fine when we re-run it after some time.

Kindly help if anyone knows what actually is causing this error and how could we solve this issue.

Thanks

[Former Member]

this error is coming from SFDC, you are running out of connections on the SFDC side, looks like too many users from your Organization are logging to SFDC using same id

[Former Member]

Hi Manoj,

Can we increase the no of connections? How to check the allowed no of connections? Will increasing AdapterTimeout in DSConfig help here.

Thanks in advance.

[Former Member]

Increase the timeout in DSConfig.txt file.

I think AdapterTimeout or some thing like that, search in this forum you will get it.

Also did you check the logs what it says.

[Former Member]

Hi Arun,

Below is the log :

There was an unexpected error. Salesforce.com message is Too many requests waiting for connections

Cannot start session. com.acta.adapter.salesforce.exceptions.UnexpectedErrorException: There was an unexpected error. Salesforce.com message is Too many requests waiting for connections

        at com.acta.adapter.salesforce.SForceSession.loginHelper(SForceSession.java:156)

        at com.acta.adapter.salesforce.SForceSession.login(SForceSession.java:95)

        at com.acta.adapter.salesforce.SForceSession.start(SForceSession.java:184)

        at com.acta.adapter.sdk.AdapterRunnerImpl.processStartSession(AdapterRunnerImpl.java:1649)

        at com.acta.adapter.sdk.AdapterServiceDataListener.handleBrokerMessage(AdapterServiceDataListener.java:84)

        at com.acta.brokerclient.BrokerClient.handleMessage(BrokerClient.java:448)

        at com.acta.brokerclient.BrokerClient.access$100(BrokerClient.java:53)

        at com.acta.brokerclient.BrokerClient$MessageHandler.run(BrokerClient.java:1600)

        at com.acta.brokerclient.ThreadPool$PoolThread.run(ThreadPool.java:100)