BO 4.1 SP4 installation error on Linux 2.6.32 OS.

[Former Member]

I am trying to install SP4full (BO 4.1) on a linux OS.

#uname -a

Linux ############# 2.6.32-358.18.1.el6.x86_64 #1 SMP Fri Aug 2 17:04:38 EDT 2013 x86_64 x86_64 x86_64 GNU/Linux

I am getting this error

Failed: Operating system patch level (Critical)

        Information: Missing patch: libXext-devel-1.1-3.el6.i686

Missing patch: libXext-devel-1.1-3.el6.x86_64

I tried to install these packages, it failed because there are higher version of package I have on this box.

I have these on box  Installing : libXext-1.3.1-2.el6.i686  (which is a higher version). I could get these installed using yum install libXext.i686 -y --setopt=proctected_multilib=false

Is BO SP4 not supported on the version of OS I have mentioned via uname -a command. On the PAM it says it supports RH Linux 2.6

Please help

[denis_konovalov · Accepted solution]

what flavor of Linux do you have exactly ?

[Former Member · Accepted solution]

I have it working finally.

I wasn't able to install the libText package. It was throwing errors that a higher version is already installed. Finally I ran this and it worked

yum install libXext.i686 -y --setopt=proctected_multilib=false

Next it was still saying the packages were missing. Because the 2 other library(devels) files were not installed.

So I did this

yum install libXext-devel-1.3.1-2.el6.i686

yum install libXext-devel-1.3.1-2.el6.x86_64

Finally it is working.

Thanks all for answering.

[Former Member · Accepted solution]

I am trying the same thing, but it is not working for me, I am getting these errors:

yum install libXext-devel-1.3.1-2.el6.x86_64

Loaded plugins: amazon-id, rhui-lb, security

Setting up Install Process

Resolving Dependencies

--> Running transaction check

---> Package libXext-devel.x86_64 0:1.3.1-2.el6 will be installed

--> Processing Dependency: libXext = 1.3.1-2.el6 for package: libXext-devel-1.3.1-2.el6.x86_64

--> Processing Dependency: pkgconfig(xextproto) for package: libXext-devel-1.3.1-2.el6.x86_64

--> Processing Dependency: pkgconfig(x11) for package: libXext-devel-1.3.1-2.el6.x86_64

--> Running transaction check

---> Package libX11-devel.x86_64 0:1.6.0-2.2.el6 will be installed

--> Processing Dependency: pkgconfig(xcb) >= 1.1.92 for package: libX11-devel-1.6.0-2.2.el6.x86_64

--> Processing Dependency: pkgconfig(xcb) for package: libX11-devel-1.6.0-2.2.el6.x86_64

---> Package libXext-devel.x86_64 0:1.3.1-2.el6 will be installed

--> Processing Dependency: libXext = 1.3.1-2.el6 for package: libXext-devel-1.3.1-2.el6.x86_64

---> Package xorg-x11-proto-devel.noarch 0:7.7-9.el6 will be installed

--> Running transaction check

---> Package libXext-devel.x86_64 0:1.3.1-2.el6 will be installed

--> Processing Dependency: libXext = 1.3.1-2.el6 for package: libXext-devel-1.3.1-2.el6.x86_64

---> Package libxcb-devel.x86_64 0:1.9.1-2.el6 will be installed

--> Processing Dependency: pkgconfig(xau) >= 0.99.2 for package: libxcb-devel-1.9.1-2.el6.x86_64

--> Running transaction check

---> Package libXau-devel.x86_64 0:1.0.6-4.el6 will be installed

---> Package libXext-devel.x86_64 0:1.3.1-2.el6 will be installed

--> Processing Dependency: libXext = 1.3.1-2.el6 for package: libXext-devel-1.3.1-2.el6.x86_64

--> Finished Dependency Resolution

Error: Package: libXext-devel-1.3.1-2.el6.x86_64 (rhui-REGION-rhel-server-releases)

           Requires: libXext = 1.3.1-2.el6

           Installed: libXext-1.3.2-2.1.el6.i686 (@rhui-REGION-rhel-server-releases)

               libXext = 1.3.2-2.1.el6

           Available: libXext-1.1-3.el6.i686 (rhui-REGION-rhel-server-releases)

               libXext = 1.1-3.el6

           Available: libXext-1.3.1-2.el6.i686 (rhui-REGION-rhel-server-releases)

               libXext = 1.3.1-2.el6

You could try using --skip-broken to work around the problem

You could try running: rpm -Va --nofiles --nodigest

[former_member358000 · Accepted solution]

Hi Laurie,

Any luck with the above error? I am trying to install IPS 4.1 SP5 on RHEL 6.6 and get the same error as you mentioned.

I am going to check with my sys admins to see if they can install the required packages.I checked PAM and it mentions IPS 4.1 is supported on RHL 6, doesn't say anything about the sub versions. Is IPS 4.1 supported on Red Hat 6.6?

Any help in this regard would be much appreciated.

Raghav

[Former Member · Accepted solution]

Hi Laurie,

I have had the same issues. You have to install all the required/dependent packages as they are shown in the error. Install the below missing package. You can list down using yum list 'package name'. See what you have on your system and what it is asking you to install as a dependency. Install the dependency, couple of times for me I have to uninstall the latest version and install the older one.

I somehow figured it out with hit and trial. Installed all the missing and dependent as I saw in the errors until all errors were gone.

Requires: libXext = 1.3.1-2.el6

[former_member358000 · Accepted solution]

Hi Bhupinder,

I managed to get the missing package installed but i am wondering which file you used to start the IPS install? I have read on several places that I need to use InstallIPS but it is not available as a .sh file. These are the files that are available in the installer package.

Can you please let me know how to initiate the install using InstallIPS?

[ShailendarAnugu · Accepted solution]

Hi Raghav,

You have execute ./setup.sh , please refer to installation guide.

https://websmp101.sap-ag.de/~sapidb/011000358700001189562013E/ds_42_ips_install_unix_en.pdf

Thanks,

Shailu.

[Former Member · Accepted solution]

setup.sh. It's there in your screen shot.

[former_member358000 · Accepted solution]

(My understanding) In order to install Information Platform Services with an embedded license key for Data Services, you need to install the application (IPS) using InstallIPS (which is available as an executable) and not setup.sh

I was able to start the installation using ./InstallIPS

Thank you all for your help.

Raghav

[Former Member]

Hello,

I have  resolved this issue by executing the command bellow ,

yum install libXext-devel-1.*.el6.x86_64

Regards

Ahmed

[former_member205064]

Symptom

• Unable to install SAP BusinessObjects Business Intelligence 4.1 on Red Hat Enterprise Linux 6.4.
• Error:"Failed: Operating system patch level (Critical), Information: Missing patch: libXext-devel-1.1-3.el6.i686, Missing patch: libXext-devel-1.1-3.el6.x86_64".

Environment

• SAP BusinessObjects Business Intelligence 4.1
• Red Hat Enterprise Linux 6.4

Reproducing the Issue

Launch the installer of SAP BusinessObjects Business Intelligence 4.1 on a Red Hat Enterprise Linux 6.4 server.

Cause

The following Operating system packages are missing:

• libXext-devel-1.1-3.el6.i686
• libXext-devel-1.1-3.el6.x86_64

Resolution

Install both packages from the Red Hat installation CD or use a package-management utility such as Yum for Linux operating systems.

[Former Member]

I found the note but my problem was that I wasn't able to install the listed package because my box has a higher version already.