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Interaction Centre- Direct communication.

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Hi

Please can any one help in this.

As per the blueprint phase we need to establish a direct communication in interaction center.

Is it possible as while going through i have found its not possible.

Help will be highly appreciated

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Answers (1)

Answers (1)

Former Member
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Hi David,

To set up email integration with IC you can follow the steps in https://help.sap.com/saphelp_crm700_ehp01/helpdata/en/46/1c4dd9f3ec5873e10000000a11466f/content.htm

To set up telephony integration with IC this is very useful http://scn.sap.com/people/john.burton/blog/2009/11/11/how-to-implement-computer-telephony-integratio...

There is a lot of useful blogs you may find useful at http://wiki.scn.sap.com/wiki/display/CRM/Interaction+Center

James