on 09-24-2014 9:34 AM
Hi
Please can any one help in this.
As per the blueprint phase we need to establish a direct communication in interaction center.
Is it possible as while going through i have found its not possible.
Help will be highly appreciated
Hi David,
To set up email integration with IC you can follow the steps in https://help.sap.com/saphelp_crm700_ehp01/helpdata/en/46/1c4dd9f3ec5873e10000000a11466f/content.htm
To set up telephony integration with IC this is very useful http://scn.sap.com/people/john.burton/blog/2009/11/11/how-to-implement-computer-telephony-integratio...
There is a lot of useful blogs you may find useful at http://wiki.scn.sap.com/wiki/display/CRM/Interaction+Center
James
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