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Approver can't view the Active or Reject button in MDG - C

former_member206605
Active Contributor
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Hello All

The requirement is to allow 2 users to approve or reject the CR. All the roles are properly assigned to their id's but when the users open the CR, they can't view the Active or Reject button.

I would like to know what could be the reason for this? Roles are assigned properly. The other users with the same role can activate the CR.

We are using standard workflow. Users are part of the agent. The only thing missing that there is no entry found in org structure for that agent id. But the same is not there for others too.

Need urgent help.

Thanks

Kiran

Accepted Solutions (0)

Answers (2)

Answers (2)

markus_greutter
Participant
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Hello Kiran,

the buttons that are displayed in the UI are controlled by the Step Type which is assigned to the dialog step in the workflow template and the corresponding customizing settings for the Step Type.

The workflow task has a container element STEP_TYPE that you have to set according to your needs.

Then in the IMG under

     General Settings -> Process Modelling -> Workflow -> Define Change Request Actions

you define the buttons with text and quick info.

Finally you define the Step Types:

     General Settings -> Process Modelling -> Workflow -> Define Change Request Step Types and Assign Actions

In the view Cluster you assign the buttons defined before as actions to the Step Type.

So if the IMG settings are ok and the workflow reaches the correct dialog step where the correct Step Type is assigned the button should be visible.

Best regards,

Markus

Former Member
0 Kudos

Hi Kiran

Which Workflow template is used? After CR sumbittion can you check workflow log?

former_member206605
Active Contributor
0 Kudos

Using std workflow for Create Customer. We can see the log and the CR is with the same user but he can't Activate it.

Kiran

Former Member
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Hi Kiran

Is below roles are assigned to same user?

  • SAP_MDGC_SPEC_03/04
    — Master Data Governance for Customer: Specialist
  • SAP_MDGC_STEW_03/04
    — Master Data Governance for Customer: Data Steward

Otherwise first activate SWELS and chek task log in SWEL.

You can see also workitem log in SWI1

former_member206605
Active Contributor
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Thanks and let me get back to you.

Kiran

Former Member
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Dear Kiran,

As per your input mention above seems there is a problem in user assingment table in BRF+.

Please check user type and user agent value if it is assing as USER then it a problem.

former_member188878
Active Contributor
0 Kudos

Dear Kiran,

As per your input mention above seems there is a problem in user assingment table in BRF+.

Please check user type and user agent value if it is assing as USER then it a problem.