SAP CPS: Unknown Recalculating Time Window

[Former Member]

We recently had an outage on one app server (not the whole system) on a system SAP CPS manages batch jobs for

After that we had to restart the relevant Process Servers  because "jobs weren't being sent to the system"

However now all 3 queues for this Process Server are red and have the status:

"

Unknown Recalculating Time Window

"

The Process Servers are Green, but the Queues are Red with this message/

Has anyone seen this before? It's taking a long time if it is recalculating.

[Former Member]

Hi community,

We found that eventually the queues released as "green" - however the system was not healthy and jobs were no longer being sent to the target system - they were stuck as "Dispatched".

Eventually we restarted the whole CPS system and it resolved the issue - after this starting queues had recalculation only running a few minutes (instead of more than an hour).

During this whole issue the Process Server was green though clearly the SAPR3 service was in error (maybe a java corruption or something but there was no core dump on the OS).

Any similar experiences would be great to discuss.

Regards, Jamie