Hang up time

[former_member309324]

Hi Guru,

I want to know if is possible to set the time that BCM 7.0 requires to understand that the caller hangs up the call.

In this moment for my Architecture it seems to be set to 30 sec but I'm not sure that is a parameter that i can set.

can someone help me?

Thanks.

[Former Member]

Matteo,

Can you provide a little more information?  Is this for a hard phone?  Is this for a dissconnected line.  Did you check your Global Switch Settings?

Thanks,

Marcus

[former_member309324]

Hi Marcus,

sorry for a few information that i have provided.

I try to explain better:

The "problem" is that incoming calls in the BCM that are disconnected from the caller before the answer, have this behavior:

1- if we answer the call we hear the busy signal and if we hangs up the call there are no problems, and so far so good.

2- But if nobody answer the call, you see this "incoming call" assigned to a call center agent or in the queue and remains in the queue or assigned for 30 sec after the caller hang up.

I would change or disable this time. You know if is possible?

This is my Global Switching Setting settings:

Where I have to check?

I don't find nothing about this issue.

The parameter Max. Waiting Time for IP Phone what kind of effect has on the system?

Thank you very much!