on 10-07-2014 3:27 PM
My company has a couple of systems written in VB6 that use Crystal Reports. These programs have been running fine for years on a Windows Server 2003 (sp2) virtual machine, but a few months ago they started crashing on a weekly basis. I'm not able to find anything in the event viewer that is very helpful/descriptive as to why the programs are crashing.
I installed Visual Studio 98 on the machine and tried to step through the code to get some insight as to why the programs are crashing. While stepping through the code, I saw that the program crashed when I tried to instantiate a new instance of the report object from the CRAXDRT .dll. I didn't just throw an error, it completely crashed Visual Studio.
The only way I have been able to deal with this issue is to re-start the machine. That seems to be the only way to get everything working again. But when I try to re-start the machine, it takes at least 10 minutes for the machine to re-start itself after the Crystal module crashes. Any other time, the machine shuts itself down in a normal manner.
Anyone have any thoughts on what I can do to fix this? Thanks.
Hi Greg
From the error I see that you are using CR 11.5 (CR XI R2). But I am not sure of the exact Service Pack. My 1st recommendation would be to make sure you are on SP 6 - which was the last SP for CR XI R2. Please note that CR XI R2 has been out of support for years now, so no fixes, phone support, etc. But we're always happy to help here
Instructions on how to get to SP 6 are in this blog.
- Ludek
Senior Support Engineer AGS Product Support, Global Support Center Canada
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