Custom Address List - Email Header in IC Web Client

[Former Member]

Hello,

I wanted to check if there is a possibility to provide users
with a custom address list wherein we can have our own set of email addresses
to choose from for sending the email through SAP CRM.

Currently I am aware that three types of address lists
mentioned below are possible.

1. CRM Addresses ( BP Address)
2. MS Outlook
3. Lotus Notes

The requirement came up, as my customer’s call center
employees do not have official email ids & hence outlook or lotus notes
integration is not possible.  Every time
if they want to send an email to any internal employee through SAP CRM, they
have to manually enter email ids which they find it bit uncomfortable.

Any guidance will be appreciated.

Regards, Mathy

[Former Member]

Closing the thread - Unanswered

[Former Member]

Hello Mathy,

       Have you tried Distribution List, TCODE SO15.

[Former Member]

Hi Ragav,

Creating a DL will not suffice the requirement here. Recipient IDs are not always the same.

Regards, Mathy

[Former Member]

Dear Experts,

Any guidance will be highly appreciated.

Regards, Mathy