4.1 SP2 install errors - FWM 20030

[Former Member]

Having a lot of problems trying to install BOXI 4.1 SP2 onto a Windows 2008 R2 Server. Install log shows errors as shown at the bottom of my post.

I have searched on here for errors and these are the things I've already tried:

Made the install user a local admin

Ran Windows Updates to get completely up to date on server (newly built VM)

Allowed BOXI ports through the firewall on BOXI server and DB server

Turned Anti Virus off for the duration of the install on both servers

Made the BO CMS user a sysadmin (already owner / default schema of the BO CMS database)

Ran vcredist_x64.exe (Microsoft Visual C++ 2008 SP1 Redistributable Package (x64) )

deleted the BO CMS database / user and recreated

deleted and recreated the BO CMS ODBC datasource (64 bit)

When the install finishes, if I try to run the Central Configuration Manager, I get these errors (also in the Event Viewer):

"Activation context generation failed for "E:\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\SvcMgr.exe". Dependent Assembly Microsoft.VC80.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50727.6195" could not be found. Please use sxstrace.exe for detailed diagnosis."

These are sample errors from the install log:

16:43:55.716 Locating enterprise nodes on this machine...

16:43:55.825 ERROR: An unexpected internal error occurred. AddNode - No suitable enterprise nodes could be found (FWM 23066)

16:43:55.934 2014/10/09, 04:43:55: RunRedistProgram: return value -1

...

...

...

16:52:00.605 AgentServer connected to: 127.0.0.1:4520

16:52:00.620 Current working dir: E:\SAP BusinessObjects\InstallData\logs\2014.10.09.16.15.48\

16:52:00.620 NativeActionExecutor: temporarily updating path. Adding to path: E:\SAP BusinessObjects\InstallData\InstallCache\platform.services.cms.cpp.cms-4.0-core-64\14.1.2.1121\actions\

16:52:00.620 Set environment variable 'Path': 'E:\SAP BusinessObjects\InstallData\InstallCache\platform.services.cms.cpp.cms-4.0-core-64\14.1.2.1121\actions\'.

16:52:00.620 Prepend to environment variable 'Path': 'E:\SAP BusinessObjects\InstallData\InstallCache\platform.services.cms.cpp.cms-4.0-core-64\14.1.2.1121\actions\;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;E:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\VSShell\Common7\IDE\;E:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\;E:\Program Files (x86)\Microsoft SQL Server\100\DTS\Binn\'.

16:52:00.620 NativeActionExecutor: calling action entry point.

16:52:00.620 2014/10/09, 04:52:00: Starting WaitForCMS

16:52:00.620 2014/10/09, 04:52:00: Connecting to CMS using existing CMS password

16:52:00.620 2014/10/09, 04:52:00: Waiting for CMS to start...

16:52:00.620 2014/10/09, 04:52:00: cmdLine: ["E:\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\sapjvm\bin\java.exe" -Dtracelog.logdir="E:\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\Logging\\" -jar "E:\SAP BusinessObjects\\SAP BusinessObjects Enterprise XI 4.0\java\lib\cmslogon.jar" "SLC-HR-01:6400" Administrator "********" secEnterprise "E:\\SAP BusinessObjects\\SAP BusinessObjects Enterprise XI 4.0\\Logging\\\\\\waitforcms.log"]

16:52:04.162 *#*_*FWM 20030|Could not reach CMS 'SLC-HR-01:6400'. Specify the correct host and port and check for network issues. (FWM 20030)|Could not reach CMS 'SLC-HR-01:6400'. Specify the correct host and port and check for network issues. (FWM 20030)*_*#*

16:52:04.583 2014/10/09, 04:52:04: RunRedistProgram: return value 2

16:52:04.583 2014/10/09, 04:52:04: CMS is up, but cannot log on to CMS. Trying again...

16:52:04.583 2014/10/09, 04:52:04: ... waited for 0 seconds ...

16:52:37.716 *#*_*FWM 20030|Could not reach CMS 'SLC-HR-01:6400'. Specify the correct host and port and check for network issues. (FWM 20030)|Could not reach CMS 'SLC-HR-01:6400'. Specify the correct host and port and check for network issues. (FWM 20030)*_*#*

16:52:37.934 2014/10/09, 04:52:37: RunRedistProgram: return value 2

16:52:37.934 2014/10/09, 04:52:37: CMS is up, but cannot log on to CMS. Trying again...

16:52:37.934 2014/10/09, 04:52:37: ... waited for 30 seconds ...

16:53:11.348 *#*_*FWM 20030|Could not reach CMS 'SLC-HR-01:6400'. Specify the correct host and port and check for network issues. (FWM 20030)|Could not reach CMS 'SLC-HR-01:6400'. Specify the correct host and port and check for network issues. (FWM 20030)*_*#*

I am by no means an expert in this area so any advice greatly appreciated.

[former_member196781]

Hello Kevin,

I had the same problem.

Please see 1930857 - CMS does not start after applying BI 4.1 patch.

You already mentioned that you have installed

Microsoft Visual C++ 2008 SP1 Redistributable Package (x64)

But did you also install the

Microsoft Visual C++ 2005 SP1 Redistributable Package MFC Security Update (x64)

and

Microsoft Visual C++ 2005 SP1 Redistributable Package MFC Security Update (x32)?

You have to have the following programs installed, you can check it via "Programs and Features":

Microsoft Visual C++ 2005 Redistributable; Version: 8.0.61001

Microsoft Visual C++ 2005 Redistributable (x64); Version: 8.0.61000

(If you have trouble to install them, check if the Service "Windows Module Installer" is started.)

After that you have to do a full rollback of the 4.1 (SP) installation and start again...

Krgds

Moritz

[Former Member]

Thanks Moritz, that did the trick. I had to install these first:

Microsoft Visual C++ 2005 SP1 Redistributable Package MFC Security Update (x64)

and

Microsoft Visual C++ 2005 SP1 Redistributable Package MFC Security Update (x86)?

On attempting to install these, I got a further error "Error 1327. Invalid drive.." To resolve that I had to edit the registry following this Microsoft KB - support.microsoft.com/kb/327763.

Business Objects 4.1 SP2 is now installing happily.

[former_member196781]

OK, nice!

Then please mark it as the correct answer to your query,

to help other SCN users searching for a solution for this issue.

Krgds

Moritz

[Former Member]

I did look to do this but there's nothing showing for helpful answer. Don't use these forums much so not familiar.

[former_member196781]

OK, that's strange.

The following buttons should be available below every post, except if it's created by you:

And in your initial post there should be an option to set this thread to answered.

That one would be also helpful for others.

Krgds

Moritz

[Former Member]

Hi,

I am having similar issues, same OS, same BOE version and DLL register issues during install.

Thats leads to a non functioning install, I can log to CMC but most of the usual tasks are not available (cant create folders, cant edit servers or users, ...)

Anyone with solutions?

X.

[Former Member]

Thanks for the info Jawahar.

I've tried again going to the default location (on E:\) with ports allowed, but I think it's failing again. Have this error in the event viewer:

Activation context generation failed for "E:\MHR\BOXI server unzipped\51047190\DATA_UNITS\BusinessObjectsServer_win\setup.engine\plat64\Microsoft.VC80.MFC\MFC80U.DLL". Dependent Assembly Microsoft.VC80.MFCLOC,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis.

Is there a chance that there is an issue on the OS? As mentioned earlier, this VM was only built the other day. Wondering if there is a signicant Windows issue causing the problems with the install. Or is that saying there's a problem with the media I'm using?

[former_member185603]

check this kB..

           
              1811624  - Error: The Product Key code is not valid: INS00140" while installing SAP BO...

[Former Member]

Going to retry from a shorter path to see if that resolves things - I'll let you know how I get on. Thanks Jawahar.

[Former Member]

Unfortunately it looks like it's going to fail again. I installed from C:\tmp so the length of the folder name is a lot shorter. Errors in the event viewer:

Product: connectivity.boe.connectsrv.server.cpp.64bit-4.0-core-64 -- Error 1904. Module E:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\cs_adm_plugin.dll failed to register.  HRESULT -2147010895.  Contact your support personnel.

Product: connectivity.boe.connectsrv.server.cpp.64bit-4.0-core-64 -- Error 1904. Module E:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win64_x64\cs_intersrv_plugin.dll failed to register.  HRESULT -2147010895.  Contact your support personnel.

[Former Member]

Hi Kevin,

I have a silly thing to ask. Are you running the setup.exe file by "Run As Administrator"?

Kind Regards

Mohan

[Former Member]

Sorry for the delay - yes I've been running as administrator.

Is it possible there may be a fundamental problem with the OS? It was built just prior to the install so no-one else has used it to know if any other errors have manifested themselves elsewhere.

[former_member185603]

Make sure all the ports are open. 6400, 6410 etc. Try to repair the install.

Also noticed, BO was not installed on default path. c:\program files (x86)

You might see issues if you don't install on default path. If you are installing on E drive, make sure you install on Program Files (x86)