Crystal Reports Causes Application to Hang in crpe32.dll When Viewing Report

[Former Member]

All,

We have a C# Winform Application that uses Crystal Reports 13.0.9.  In production, our application is intermittently hanging. The crash dump analysis indicates that a Crystal Reports assembly is causing blocked threads (i.e. deadlock).  The results of crash dump analysis from two different workstations and diagnostic information about one of the affected machines is included below.

When this error occurs, the users are simply trying to view the report.  The database is SQL Server 2012 Express but, the report does not pull data from the database.  Rather, data is pushed to the report via DataSet and Adapter.  The Crystal Runtime is physically installed on the machine (i.e. they are not using a report server).  Unfortunately, our QA and development teams are unable to reproduce this issue in their respective environments.  We have many other users of this application and version of Crystal Reports.  And, this seems to be the only isolated case where the application hangs on the Crystal DLLs.

Can someone please provide advice and/or feedback on how to interpret and/or further analyze the information in the dump analysis for troubleshooting purposes.  I apologize for putting the dump analysis and diagnostic information in a code block but, it was the only way I could post the information without errors.

Debug Diagnostic Tool (Dump Analysis)

    Detected a serious critical section related problem in PureService_MINI.dmp

    Lock at crpe32+76f158 is Uninitialized

    Impact analysis

    10.00% of threads blocked

    (Threads 9)

    The following functions are involved in the root cause

    crpe32+13e84

    The following modules are involved in the root cause

    C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crpe32.dll

    The following vendors were identified for follow up based on root cause analysis

    Unknown vendor for module C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crpe32.dll

    Please follow up with the vendors identified above

        Report for PureService_MINI.dmp

        Type of Analysis Performed   Hang Analysis

        Machine Name   ADMIN-LSM

        Operating System   Unexpected 

        Number Of Processors   4

        Process ID   3880

        Process Image   C:\Scribble\MarinaOffice.NET\PureService.exe

        System Up-Time   00:00:00

        Process Up-Time   01:03:31

    Top 5 Threads by CPU time

    Note - Times include both user mode and kernel mode for each thread Thread ID: 0     Total CPU Time:

        00:00:31.296 Entry Point for Thread: 0x00000000

        Thread ID: 2     Total CPU Time: 00:00:00.077 Entry Point for Thread: 0x00000000

        Thread ID: 7     Total CPU Time: 00:00:00.015 Entry Point for Thread: 0x00000000

        Thread ID: 5     Total CPU Time: 00:00:00.015 Entry Point for Thread: 0x00000000

        Thread ID: 4     Total CPU Time: 00:00:00.015 Entry Point for Thread: 0x00000000

    NET Analysis Report

          CLR Information

    .NET Threads Summary

    CLR Information

    CLR version = 4.0.30319.34014

    CLR Debugger Extension = C:\Program Files\DebugDiag\x86Support\Exts\psscor4.dll

        .NET Threads Summary

        Failed to request ThreadStore

        Locked critical section report

        Critical Section    crpe32+76f158 

        Lock State   Uninitialized

        Lock Count   1

        Recursion Count   1

        Entry Count   0

        Contention Count   0

        Spin Count   33556432

        Owner Thread System ID   7988 (not present in dump)

    Thread report

        Thread 0 - System ID 7988

        Entry point   0x00000000

        Create time   10/8/2014 2:33:00 PM

        Time spent in user mode   0 Days 00:00:24.687

        Time spent in kernel mode   0 Days 00:00:06.609

    This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

    .NET Call Stack

    Function

        System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)

        System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)

        System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)

    Full Call Stack

    Function   Source

    ntdll!NtWaitForSingleObject+c

    KERNELBASE!WaitForSingleObjectEx+99

    KERNELBASE!WaitForSingleObject+12

    dtsagent+3376d   

    sacommlayer+965c   

    clientdoc+31995   

    clientdoc+10961   

    clientdoc+10b14   

    clientdoc+27b07   

    clr!JIT_MonExitWorker+a

    0x03eb1310   

    0x09146f40   

    0x114496b4   

    0x114bf320   

    Back to Top

    Thread 1 - System ID 4672

    Entry point   0x00000000

    Create time   10/8/2014 2:33:00 PM

    Time spent in user mode 0 Days 00:00:00.00

    Time spent in kernel mode   0 Days 00:00:00.00

    Function   Source

    ntdll!NtWaitForMultipleObjects+c

    KERNELBASE!WaitForMultipleObjectsEx+dc

    clr!DebuggerRCThread::MainLoop+98

    clr!DebuggerRCThread::ThreadProc+cb

    clr!DebuggerRCThread::ThreadProcStatic+b9

    kernel32!BaseThreadInitThunk+e

    ntdll!__RtlUserThreadStart+20

    ntdll!_RtlUserThreadStart+1b

    Back to Top

    Thread 2 - System ID 7832

    Entry point   0x00000000

    Create time   10/8/2014 2:33:00 PM

    Time spent in user mode 0 Days 00:00:00.062

    Time spent in kernel mode   0 Days 00:00:00.015

    .NET Call Stack

    Function

    Full Call Stack

    Function   Source

    ntdll!NtWaitForMultipleObjects+c

    KERNELBASE!WaitForMultipleObjectsEx+dc

    clr!WKS::WaitForFinalizerEvent+be

    clr!WKS::GCHeap::FinalizerThreadWorker+6e

    clr!ManagedThreadBase_DispatchInner+67

    clr!ManagedThreadBase_DispatchMiddle+82

    clr!ManagedThreadBase_DispatchOuter+5b

    clr!WKS::GCHeap::FinalizerThreadStart+198

    clr!Thread::intermediateThreadProc+4d

    kernel32!BaseThreadInitThunk+e

    ntdll!__RtlUserThreadStart+20

    ntdll!_RtlUserThreadStart+1b

    Back to Top

    Thread 3 - System ID 4668

    Entry point   0x00000000

    Create time   10/8/2014 2:33:01 PM

    Time spent in user mode 0 Days 00:00:00.00

    Time spent in kernel mode   0 Days 00:00:00.00

    .NET Call Stack

    Function

    Full Call Stack

    Function   Source

    ntdll!NtDelayExecution+c

    KERNELBASE!SleepEx+8a

    clr!ThreadpoolMgr::TimerThreadFire+3e

    clr!ThreadpoolMgr::TimerThreadStart+6b

    kernel32!BaseThreadInitThunk+e

    ntdll!__RtlUserThreadStart+20

    ntdll!_RtlUserThreadStart+1b

    Back to Top

    Thread 4 - System ID 4020

    Entry point   0x00000000

    Create time   10/8/2014 2:33:01 PM

    Time spent in user mode 0 Days 00:00:00.015

    Time spent in kernel mode   0 Days 00:00:00.00

    Function   Source

    ntdll!NtRemoveIoCompletion+c

    KERNELBASE!GetQueuedCompletionStatus+44

    System_Data!SNIAsyncWait+71

    kernel32!BaseThreadInitThunk+e

    ntdll!__RtlUserThreadStart+20

    ntdll!_RtlUserThreadStart+1b

    Back to Top

    Thread 5 - System ID 7308

    Entry point   0x00000000

    Create time   10/8/2014 2:33:01 PM

    Time spent in user mode 0 Days 00:00:00.00

    Time spent in kernel mode   0 Days 00:00:00.015

    Function   Source

    ntdll!NtWaitForMultipleObjects+c

    KERNELBASE!WaitForMultipleObjectsEx+dc

    user32!MsgWaitForMultipleObjectsEx+159

    user32!MsgWaitForMultipleObjects+1f

    GdiPlus!BackgroundThreadProc+4b

    GdiPlus!DllRefCountSafeThreadThunk+10

    kernel32!BaseThreadInitThunk+e

    ntdll!__RtlUserThreadStart+20

    ntdll!_RtlUserThreadStart+1b

    Back to Top

    Thread 6 - System ID 1988

    Entry point   0x00000000

    Create time   10/8/2014 3:28:20 PM

    Time spent in user mode 0 Days 00:00:00.00

    Time spent in kernel mode   0 Days 00:00:00.00

    This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

    Function   Source

    user32!NtUserGetMessage+c

    user32!GetMessageW+2a

    mfc80u!AfxInternalPumpMessage+18 f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 153 + f

    mfc80u!CWinThread::Run+54 f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 625 + 7

    mfc80u!_AfxThreadEntry+10c f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 126

    msvcr80+29bb   

    msvcr80+2a47   

    ntdll!__RtlUserThreadStart+20

    ntdll!_RtlUserThreadStart+1b

    Back to Top

    Thread 7 - System ID 7596

    Entry point   0x00000000

    Create time   10/8/2014 3:28:20 PM

    Time spent in user mode 0 Days 00:00:00.015

    Time spent in kernel mode   0 Days 00:00:00.00

    This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

    Function   Source

    user32!NtUserGetMessage+c

    user32!GetMessageW+2a

    mfc80u!AfxInternalPumpMessage+18 f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 153 + f

    mfc80u!CWinThread::Run+54 f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 625 + 7

    mfc80u!_AfxThreadEntry+10c f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 126

    msvcr80+29bb   

    msvcr80+2a47   

    ntdll!__RtlUserThreadStart+20

    ntdll!_RtlUserThreadStart+1b

    Back to Top

    Thread 8 - System ID 2880

    Entry point   0x00000000

    Create time   10/8/2014 3:28:20 PM

    Time spent in user mode 0 Days 00:00:00.00

    Time spent in kernel mode   0 Days 00:00:00.00

    This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

    Function   Source

    user32!NtUserGetMessage+c

    user32!GetMessageW+2a

    mfc80u!AfxInternalPumpMessage+18 f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 153 + f

    mfc80u!CWinThread::Run+54 f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 625 + 7

    mfc80u!_AfxThreadEntry+10c f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 126

    msvcr80+29bb   

    msvcr80+2a47   

    ntdll!__RtlUserThreadStart+20

    ntdll!_RtlUserThreadStart+1b

    Back to Top

    Thread 9 - System ID 8072

    Entry point   0x00000000

    Create time   10/8/2014 3:28:20 PM

    Time spent in user mode 0 Days 00:00:00.00

    Time spent in kernel mode   0 Days 00:00:00.00

    This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

    Function   Source

    ntdll!NtWaitForSingleObject+c

    ntdll!RtlpWaitOnCriticalSection+d0

    ntdll!RtlpEnterCriticalSectionContended+a0

    ntdll!RtlEnterCriticalSection+42

    crpe32+13e84   

    crpe32+13ec5

    Crash Dump Analysis (Workstation 2)

    -----------------------------------

    WARNING - DebugDiag was unable to locate debug symbols for crpe32.dll, so the information below may be incomplete.

    Detected possible blocking or leaked critical section at crpe32!MWCleanupProcess+3b3998 owned by thread 0 in PureService.dmp

    Impact of this lock

    9.09% of threads blocked

    (Threads 9)

    The following functions are trying to enter this critical section

    crpe32!Ordinal995+13e84

    The following module(s) are involved with this critical section

    C:\Program Files (x86)\SAP BusinessObjects\Crystal Reports for .NET Framework 4.0\Common\SAP BusinessObjects Enterprise XI 4.0\win32_x86\crpe32.dll from SAP BusinessObjects

    The following vendors were identified for follow up based on root cause analysis

    SAP BusinessObjects

    Please follow up with the vendors identified above

    Report for PureService.dmp

        Type of Analysis Performed   Hang Analysis

        Machine Name   ADMIN-LSM

        Operating System   Unexpected 

        Number Of Processors   4

        Process ID   3880

        Process Image   C:\Scribble\MarinaOffice.NET\PureService.exe

        System Up-Time   1 day(s) 04:57:28

        Process Up-Time   01:03:06

    Top 5 Threads by CPU time

        Note - Times include both user mode and kernel mode for each thread Thread ID: 0     Total CPU Time: 00:00:31.296 Entry Point for Thread: 0x00000000

        Thread ID: 2     Total CPU Time: 00:00:00.077 Entry Point for Thread: 0x00000000

        Thread ID: 7     Total CPU Time: 00:00:00.015 Entry Point for Thread: 0x00000000

        Thread ID: 5     Total CPU Time: 00:00:00.015 Entry Point for Thread: 0x00000000

        Thread ID: 4     Total CPU Time: 00:00:00.015 Entry Point for Thread: 0x00000000

    .NET Analysis Report

    CLR Information

    .NET Threads Summary

    CLR Information

    CLR version = 4.0.30319.34014

    CLR Debugger Extension = C:\Program Files\DebugDiag\x86Support\Exts\psscor4.dll

    .NET Threads Summary

        Failed to request ThreadStore

        Locked critical section report

        Critical Section    crpe32!MWCleanupProcess+3b3998 

        Lock State   Locked

        Lock Count   1

        Recursion Count   1

        Entry Count   0

        Contention Count   1

        Spin Count   33556432

        Owner Thread   0

        Owner Thread System ID   7988

    Thread report

    Thread 0 - System ID 7988

        Entry point   0x00000000

        Create time   10/8/2014 2:33:00 PM

        Time spent in user mode   0 Days 00:00:24.687

        Time spent in kernel mode   0 Days 00:00:06.609

    This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

    .NET Call Stack

    Function

        CrystalDecisions.ReportAppServer.ClientDoc.ReportClientDocumentClass.Open(System.Object ByRef, Int32)

        CrystalDecisions.CrystalReports.Engine.CRPE.PEOpenEngineEx(CrystalDecisions.CrystalReports.Engine.PEEngineOptions ByRef)

        System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)

        System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)

        System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)

    Full Call Stack

    Function   Source

        ntdll!NtWaitForSingleObject+c

        KERNELBASE!WaitForSingleObjectEx+99

        KERNELBASE!WaitForSingleObject+12

        dtsagent+3376d

        sacommlayer!DllGetClassObject+16dc

        clientdoc!DllGetClassObject+2b26b

        clientdoc!DllGetClassObject+a237

        clientdoc!DllGetClassObject+a3ea

        clientdoc!DllGetClassObject+213dd

        clr!JIT_MonExitWorker+a

        0x03eb1310

        0x09146f40

        0x114496b4

        0x114bf320

    Back to Top

    Thread 1 - System ID 4672

        Entry point   0x00000000

        Create time   10/8/2014 2:33:00 PM

        Time spent in user mode   0 Days 00:00:00.00

        Time spent in kernel mode   0 Days 00:00:00.00

    Function   Source

        ntdll!NtWaitForMultipleObjects+c

        KERNELBASE!WaitForMultipleObjectsEx+dc

        clr!DebuggerRCThread::MainLoop+98

        clr!DebuggerRCThread::ThreadProc+cb

        clr!DebuggerRCThread::ThreadProcStatic+b9

        kernel32!BaseThreadInitThunk+e

        ntdll!__RtlUserThreadStart+20

        ntdll!_RtlUserThreadStart+1b

    Back to Top

    Thread 2 - System ID 7832

        Entry point   0x00000000

        Create time   10/8/2014 2:33:00 PM

        Time spent in user mode   0 Days 00:00:00.062

        Time spent in kernel mode   0 Days 00:00:00.015

    .NET Call Stack

    Function

    Full Call Stack

    Function   Source

        ntdll!NtWaitForMultipleObjects+c

        KERNELBASE!WaitForMultipleObjectsEx+dc

        clr!WKS::WaitForFinalizerEvent+be

        clr!WKS::GCHeap::FinalizerThreadWorker+6e

        clr!ManagedThreadBase_DispatchInner+67

        clr!ManagedThreadBase_DispatchMiddle+82

        clr!ManagedThreadBase_DispatchOuter+5b

        clr!WKS::GCHeap::FinalizerThreadStart+198

        clr!Thread::intermediateThreadProc+4d

        kernel32!BaseThreadInitThunk+e

        ntdll!__RtlUserThreadStart+20

        ntdll!_RtlUserThreadStart+1b

    Back to Top

    Thread 3 - System ID 4668

        Entry point   0x00000000

        Create time   10/8/2014 2:33:01 PM

        Time spent in user mode   0 Days 00:00:00.00

        Time spent in kernel mode   0 Days 00:00:00.00

    .NET Call Stack

    Function

    Full Call Stack

    Function   Source

        ntdll!NtDelayExecution+c

        KERNELBASE!SleepEx+8a

        clr!ThreadpoolMgr::TimerThreadFire+3e

        clr!ThreadpoolMgr::TimerThreadStart+6b

        kernel32!BaseThreadInitThunk+e

        ntdll!__RtlUserThreadStart+20

        ntdll!_RtlUserThreadStart+1b

    Back to Top

    Thread 4 - System ID 4020

        Entry point   0x00000000

        Create time   10/8/2014 2:33:01 PM

        Time spent in user mode   0 Days 00:00:00.015

        Time spent in kernel mode   0 Days 00:00:00.00

    Function   Source

        ntdll!NtRemoveIoCompletion+c

        KERNELBASE!GetQueuedCompletionStatus+44

        System_Data!SNIAsyncWait+71

        kernel32!BaseThreadInitThunk+e

        ntdll!__RtlUserThreadStart+20

        ntdll!_RtlUserThreadStart+1b

    Back to Top

    Thread 5 - System ID 7308

        Entry point   0x00000000

        Create time   10/8/2014 2:33:01 PM

        Time spent in user mode   0 Days 00:00:00.00

        Time spent in kernel mode   0 Days 00:00:00.015

    Function   Source

        ntdll!NtWaitForMultipleObjects+c

        KERNELBASE!WaitForMultipleObjectsEx+dc

        user32!MsgWaitForMultipleObjectsEx+159

        user32!MsgWaitForMultipleObjects+1f

        GdiPlus!BackgroundThreadProc+4b

        GdiPlus!DllRefCountSafeThreadThunk+10

        kernel32!BaseThreadInitThunk+e

        ntdll!__RtlUserThreadStart+20

        ntdll!_RtlUserThreadStart+1b

    Back to Top

    Thread 6 - System ID 1988

        Entry point   0x00000000

        Create time   10/8/2014 3:28:20 PM

        Time spent in user mode   0 Days 00:00:00.00

        Time spent in kernel mode   0 Days 00:00:00.00

    Function   Source

        user32!NtUserGetMessage+c

        user32!GetMessageW+2a

        mfc80u!AfxInternalPumpMessage+18 f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 153 + f

        mfc80u!CWinThread::Run+54 f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 625 + 7

        mfc80u!_AfxThreadEntry+10c f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 126

        msvcr80!_callthreadstartex+1b f:\dd\vctools\crt_bld\self_x86\crt\src\threadex.c @ 348 + 6

        msvcr80!_threadstartex+66 f:\dd\vctools\crt_bld\self_x86\crt\src\threadex.c @ 326 + 5

        kernel32!BaseThreadInitThunk+e

        ntdll!__RtlUserThreadStart+20

        ntdll!_RtlUserThreadStart+1b

    Back to Top

    Thread 7 - System ID 7596

        Entry point   0x00000000

        Create time   10/8/2014 3:28:20 PM

        Time spent in user mode   0 Days 00:00:00.015

        Time spent in kernel mode   0 Days 00:00:00.00

    Function   Source

        user32!NtUserGetMessage+c

        user32!GetMessageW+2a

        mfc80u!AfxInternalPumpMessage+18 f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 153 + f

        mfc80u!CWinThread::Run+54 f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 625 + 7

        mfc80u!_AfxThreadEntry+10c f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 126

        msvcr80!_callthreadstartex+1b f:\dd\vctools\crt_bld\self_x86\crt\src\threadex.c @ 348 + 6

        msvcr80!_threadstartex+66 f:\dd\vctools\crt_bld\self_x86\crt\src\threadex.c @ 326 + 5

        kernel32!BaseThreadInitThunk+e

        ntdll!__RtlUserThreadStart+20

        ntdll!_RtlUserThreadStart+1b

    Back to Top

    Thread 8 - System ID 2880

        Entry point   0x00000000

        Create time   10/8/2014 3:28:20 PM

        Time spent in user mode   0 Days 00:00:00.00

        Time spent in kernel mode   0 Days 00:00:00.00

    Function   Source

        user32!NtUserGetMessage+c

        user32!GetMessageW+2a

        mfc80u!AfxInternalPumpMessage+18 f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 153 + f

        mfc80u!CWinThread::Run+54 f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 625 + 7

        mfc80u!_AfxThreadEntry+10c f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\thrdcore.cpp @ 126

        msvcr80!_callthreadstartex+1b f:\dd\vctools\crt_bld\self_x86\crt\src\threadex.c @ 348 + 6

        msvcr80!_threadstartex+66 f:\dd\vctools\crt_bld\self_x86\crt\src\threadex.c @ 326 + 5

        kernel32!BaseThreadInitThunk+e

        ntdll!__RtlUserThreadStart+20

        ntdll!_RtlUserThreadStart+1b

    Back to Top

    Thread 9 - System ID 8072

        Entry point   0x00000000

        Create time   10/8/2014 3:28:20 PM

        Time spent in user mode   0 Days 00:00:00.00

        Time spent in kernel mode   0 Days 00:00:00.00

    This thread is not fully resolved and may or may not be a problem. Further analysis of these threads may be required.

    Function   Source

        ntdll!NtWaitForSingleObject+c

        ntdll!RtlpWaitOnCriticalSection+d0

        ntdll!RtlpEnterCriticalSectionContended+a0

        ntdll!RtlEnterCriticalSection+42

        crpe32!Ordinal995+13e84

        crpe32!Ordinal995+13ec5

    Back to Top

    Thread 10 - System ID 4756

        Entry point   0x00000000

        Create time   10/8/2014 3:36:03 PM

        Time spent in user mode   0 Days 00:00:00.00

        Time spent in kernel mode   0 Days 00:00:00.00

    .NET Call Stack

    Function

    Full Call Stack

    Function   Source

        ntdll!NtWaitForSingleObject+c

        KERNELBASE!WaitForSingleObjectEx+99

        clr!CLRSemaphore::Wait+bf

        clr!ThreadpoolMgr::UnfairSemaphore::Wait+12f

        clr!ThreadpoolMgr::WorkerThreadStart+309

        clr!Thread::intermediateThreadProc+4d

        kernel32!BaseThreadInitThunk+e

        ntdll!__RtlUserThreadStart+20

        ntdll!_RtlUserThreadStart+1b

    System Diagnostic Information

    -----------------------------

        [System Summary]

        Item Value

        OS Name Microsoft Windows 7 Professional x64

        OS Version 6.1 Service Pack 1 (Build 7601)

        System Name RENTAL

        System Model OptiPlex 760

        System Manufacturer Dell Inc.

        Processor Intel(R) Core(TM)2 Duo CPU     E8400  @ 3.00GHz

        BIOS Version DELL   - 15

        IP 192.168.234.4

        Windows Directory C:\Windows

        System Directory C:\Windows\system32

        Locale United States

        User Name Rentals

        Time Zone Central Standard Time

        Total Physical Memory 3933 MB

        Available Physical Memory 1100 MB

        Serial number H2RN5J1

        MAC address 00-23-AE-8D-BD-AD

[former_member183750]

Hi Aaaron

This will be one of those; "works here, not there, what's the diff?". E.g.;

OS?

Load?

Runtime - CR, DB clinet, VC++ and other.

Printer drivers(?)

If this is a 32 bit app, use the Modules utility to compare the runtime on a working computer and one that does not work. When doing the comparisons, look at the CR runtime, the db runtime, the VC++ runtime and any other runtime differences.

Since you are using MS SQL 2012, ensure that the SQL Native 11 client is installed.

Re. printer drivers, check to see that you are using the latest updates for what ever printer is default or used by the reports. Also, make sure the printer driver is designed for the OS.

Oh. One more thing. You can attach files here; just click on the "Use advanced editor" link. You will have to rename the file to .txt, then attach. Just sayin - that way you don't have to copy paste

- Ludek

Senior Support Engineer AGS Product Support, Global Support Center Canada

Follow us on Twitter

Message was edited by: Ludek Uher

[former_member11696]

Also, can you get more details about the reports they are running?

How much data did they request, could be they are running out of system resources, DataSets consume a lot of memory.

Check their AV logs, it could be their Anti-Virus software is blocking CR from writing multiple temp files to their %\USER%\Temp folder. It could appear as deadlocks when this happens...

Does it happen with ANY report of specific ones?

I can send you the PDB's to get more details from the dump files also, if you use DebugDiag.

Don