unable to open Word Document by clicking link in portal

[Former Member]

Hi,

In our enterprise portal we configured some links to Instruction documents for some of ESS Benefits like insurance. When user clicks on the link for the instructions document new IE window pop up saying 'Page cannot be displayed' instead of downloading / opening the document.

we are in process of upgrading our portal and the above scenario is working fine with our existing portal, the issue is with upgrade portal and only with IE. Chrome and Firefox browsers are downloading the instruction document.

Thanks

Ravi.

[Former Member]

Its difficult to help you on this, since you didnt delivered any technical information on this. Did you analyzed URL's, browser runtime behaviour, network traffic, default trace regarding this issue? What have you found? There also no information about technical system environment, like EP browser version etc

cheers