Cannot view attachments unless Interact with Incoming E-mail

[nelson_raj2]

Hi guys,

We have setup the standard ERMS feature for incoming e-mails.

All works well, except for one small issue.

When the incoming e-mails in IC Inbox have attachments in them, we cannot simply "Display" the E-mail and check the attachment.

We need to "Interact" with the e-mail to view the attachment.

Is this normal?

If not, is there a different setting which I am missing, which allows to set the E-mail attachments displayable without Interaction?

Regards,

Nelson

[nelson_raj2 · Accepted solution]

Hi all,

For anyone else facing this issue, it is possible to view the attachments in CRM 7 IC Inbox using  both Display and Interact.

The SAP OSS provided an SAP note - 1975381 - Hyperlink from attachments assignment block do not Open the attachments

Regards,

Nelson