on 10-15-2014 11:12 AM
Hi All,
When I send an email from outlook to crm, in which i copy/pasted some .gif images, I see these as attachment in transaction SOIN, but they are not displayed in the email overview in the CRM IC webclient. (when I view the email via the agent inbox)
If I simply attach a .gif image to my email in outlook, I do see it as an attachment in SOIN as wel as in the webclient.
I have switched on the saving of email mimes, but that didn't make a difference.
Anyone have an idea what could be wrong?
Br,
Martijn.
Hi Martijn,
Check if the SAP Note 1725972 can resolve this issue.
Rgds,
Gervase
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Hi Martijn,
Have you turned on HTML e-mail? If the system is not set to handle the HTML messages the images will not be displayed.
SPRO > CRM > IC Web Client > Basic Functions > Communication Channels > Define E-mail Profiles.
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