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Agent Inbox Email is missing .gif attachment

Former Member
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Hi All,

When I send an email from outlook to crm, in which i copy/pasted some .gif images, I see these as attachment in transaction SOIN, but they are not displayed in the email overview in the CRM IC webclient. (when I view the email via the agent inbox)

If I simply attach a .gif image to my email in outlook, I do see it as an attachment in SOIN as wel as in the webclient.

I have switched on the saving of email mimes, but that didn't make a difference.

Anyone have an idea what could be wrong?

Br,

Martijn.

Accepted Solutions (0)

Answers (2)

Answers (2)

former_member186644
Contributor
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Hi Martijn,

Check if the SAP Note 1725972 can resolve this issue.

Rgds,

Gervase

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Hi Martijn,

Have you turned on HTML e-mail?  If the system is not set to handle the HTML messages the images will not be displayed.

SPRO > CRM > IC Web Client > Basic Functions > Communication Channels > Define E-mail Profiles.