on 10-15-2014 2:21 PM
Dear all,
We are cusomizing the Processing Log for Service Request.
In the customizing, we can add some fields coming from the CUSTOMER_H table.
However, after adding those fields , they are not in the processing log of the transaction type in CRM7. It seems that it does not take into account the customizing. When we modify the created fields, they are not shown in the processing log history.
Would anyone had already meet this problem?
Thank you,
Regards,
Anaïs Jaussaud
Hi,
Just closing the question as I have my answer. when developpers create the fields in AET, they have a possibility to track it in the history tab.
regards,
Anaïs
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Hello,
Could you please advise? I did the customization but I can only see the modifications done for the "impact" field and I did this.
SPRO > Customer Relationship Management > Transactions > Settings for Service Requests > Settings for Processing Log > Assign Log Types to Transaction Types
SPRO > Customer Relationship Management > Transactions > Settings for Service Requests > Settings for Processing Log > Define Change History for Processing Log
Thanks a lot !
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