Issue with Platform Agent

[asif_muhammad]

Dear All,

In our cps system one of the platform agent is not running, the platform agent service is keep on in connecting state, and getting operator message as "JCS-116012: Warning: Transient communication failure: HTTP response code: -1" ; can any one help me to solve this issue? let me know if need more information. thanks in advance.

KR

Muhammad Asif.

[asif_muhammad · Accepted solution]

Hi All,

The executable files inside */latest/bin directorys  user/ group and permissions are modified by some one with roos user, after reverting thebin folder  file permissions to original the platform agent started. following are correct file permissions.

$ ls -ltr

total 72576

-rwxr-xr-x   1 redwood    redwood        759 Aug  6  2013 chown.sh

-rwxr-xr-x   1 redwood    redwood      31430 Dec 11  2013 rca

-r-s--x--x   1 root       redwood    2064664 Apr  2  2014 job-processor

-rwxr-xr-x  14 redwood    redwood    2336824 Apr  2  2014 jmail

-rwxr-xr-x  14 redwood    redwood    2336824 Apr  2  2014 jmessage

-rwxr-xr-x  14 redwood    redwood    2336824 Apr  2  2014 jsecret

-rwxr-xr-x  14 redwood    redwood    2336824 Apr  2  2014 jmonitor

-rwxr-xr-x  14 redwood    redwood    2336824 Apr  2  2014 jregister

-rwxr-xr-x  14 redwood    redwood    2336824 Apr  2  2014 jscript

-rwxr-xr-x  14 redwood    redwood    2336824 Apr  2  2014 jlink

-rwxr-xr-x  14 redwood    redwood    2336824 Apr  2  2014 jgetfile

-rwxr-xr-x  14 redwood    redwood    2336824 Apr  2  2014 jgetpar

-rwxr-xr-x  14 redwood    redwood    2336824 Apr  2  2014 jftp

-rwxr-xr-x  14 redwood    redwood    2336824 Apr  2  2014 jevent

-rwxr-xr-x  14 redwood    redwood    2336824 Apr  2  2014 jdescription

-rwxr-xr-x  14 redwood    redwood    2336824 Apr  2  2014 jtool

-rwxr-xr-x  14 redwood    redwood    2336824 Apr  2  2014 jsleep

-rwxr-xr-x   1 redwood    redwood    2321704 Apr  2  2014 network-processor

-rwxr-xr-x   1 redwood    redwood       8387 Oct  9 22:07 platform-agent

$ pwd

/usr/sap/redwood/agent_CPS08/latest/bin

$

KR

Muhammad Asif.

[nanda_kumar21]

Please try the following:

1. Telnet from satellite system and CPS system and make sure there is no network failure
2. Check the login of the user that was provided during the installation of platform agent. That user should exist in the CPS system, login enabled and with correct password.
3. Check the status of the platform agent in the satellite system. It should be in running status.
4. If not done already, make sure the platform agent service starts automatically every time the OS reboots.

thanks

Nanda

[asif_muhammad]

Hi Nanda,

Thanks for the reply, following is the results.

1. telnet is working fine, no issues :

$ telnet avggssbh 3388

Trying...

Connected to avggssbh.

Escape character is '^]'

2. seuid is selected during installation, i guess no need to maintain os user credentials in CPS, we have around 20 servers all PAs running fine except this.

3. Scheduler is in running state in satellite system, where as in CPS GUI its in connecting state(Platform Agent Service)

$ ./scheduler status

Instance ZD2_AVGGSPPH_PA: Running

$

4. auto restart is selected during host reboot.

more Analysis: from network processor log i found one fatal error ( fsqueue.c(385)): any idea which memory is this? how to check current status?

fatal 2014-10-11 02:11:42,858 METDST [9432-http-request #c tid=d00000000] common.memory - Out of memory allocating 293811038 bytes at fsqueue.c(385)

one more error:

opsys.socket - Connecting socket to localhost port xxxxxx failed: Error 0

http.http - Unable to connect to localhost:xxxxx

Any other clues?

KR

Muhammad Asif.

[nanda_kumar21]

I hope you did the telnet from the "CPS server", and not your desktop.

Did you also telnet from the AVGGSSPPH server back to CPS?

The user you are talking about is the user with which platform agent is running in the OS.

What about the user you used to register the platform agent with the CPS?

Is that user locked? login enabled?

Have you tried stopping the process server in CPS, restart the platform agent in remote system, start the process server in CPS?

Is there any other information available in operator messages?

Also what was the last job that ran in this process server? was it successful?

or Did it fail at the same time when the memory error occurred?

Thanks

Nanda