cancel
Showing results for 
Search instead for 
Did you mean: 

Crystal Reports VS2010 - IE10 on web renders vertical stripes, except

Former Member
0 Kudos

Hi

I'm experiencing the following problem on CR 13.0.4 (64 Bit production).

Users use a DNS entry to access our application, e.g.

http://WebApp:80             (which then uses server: 123Server:80)

Vertical stripes appear:

However, when using the server name + port to access the application

http://123Server:80

Then the report displays perfectly on IE10.  Thus the same server (2008 R2) renders the CR differently, when accessed differently.

Integrated security is set to False.

In IE9 and IE11, the reports work fine on both http://WebApp:80  and http://123Server:80

This is only on IE10

I've gone through all the Wiki documentation for each release after 13.0.4,

and have found on Release 13.0.7 there is a entry:

ADAPT01665016 Report viewer in webproject deployed on IE10 will display as white dots in browser KBA1810173

The KBA1810173 mentions white dots, and not stripes.

Can I please enquire of whether any fixes were done regarding IE10 and DNS Entries?

Is Crystal aware of this issue? (Is this a newly reported one that will only be looked at in e.g. SP12 onwards?)

Accepted Solutions (1)

Accepted Solutions (1)

0 Kudos

Use SP 10, it has the latest fixes for WEB Servers,

White dots and strips are the same thing.

Don

Former Member
0 Kudos

OK, just updated to SP10

Installed this file

http://downloads.businessobjects.com/akdlm/cr4vs2010/CRforVS_redist_install_64bit_13_0_10.zip

In programs and features (under control panel):

Still the same issue unfortunately.

I was able to replicate this issue on 3 different servers.

0 Kudos

Wrong, you can't just install the redist packages on your DEV PC.

First, uninstall the redist package from your DEV PC.

Second, Install the first link to integrate into Visual Studio

http://downloads.businessobjects.com/akdlm/cr4vs2010/CRforVS_13_0_10.exe

Recompile your app in both x86 and x64 bit mode, do not use AnyCPU ( if you can, depending on the way you created the WEB app you may not have the option )

Set your AppPool to run under x64 or x86 mode, try both to see if x86 works.

If you select Compatibility mode does that fix it?

I know this has been fixed so the issue is something did not get updated with the new runtime.

Don


Former Member
0 Kudos

Hi, the redist was installed on the Windows 2008 server - not on Dev PC.

It is a website (opposed to web app)- no compilation used.

The compatibility mode does fix it yes, but I have to add this line to every single page using Crystal now:

    <meta http-equiv="X-UA-Compatible" content="IE=9,chrome=1" />

I understand it was fixed in SP7, 1877191

and as mentioned I do get it to work in IE10, but not when using DNS name entry.

If it was fully fixed, I'm sure I wouldn't be able to replicate it on 3 unrelated servers - now all running SP10 of CR.

I'm still trying to find a way to get it fixed without having to amend each page.

0 Kudos

Hi John,

That makes no sense why DNS would be involved with Compatibility mode....

Can you run Fiddler and compare between running the App on the server and from the Work Station.

Little more info, you showed you installed the 64 bit runtime so is your AppPool also running in 64 bit mode?

What do you see when using Firefox or other browsers?

Don

0 Kudos

See if this helps.....

How to Enable Intranet Browsing in IE10

Seems Microsoft changed the rules again for Intranet sites in IE 10.

Don

Former Member
0 Kudos

Hi Don

Thanks for the help so far

Fiddler:

Any tips on what I can look for specifically here please

AppPool:

Confirmed 64bit (checked in Application Pool - Advanced settings, Enable 32-Bit applications = false, machine is 64bit)

Other browsers:

Firefox 32 - fully working on DNS and direct to server

Chrome 37- fully working on DNS and direct to server

IE9 - fully working

IE11 - fully working

IE10 Intranet issues:

Confirmed Enabled Enhanced Protect Mode - unchecked

Enable Protected Mode - unchecked

This is an intranet site yes - do you think this is where the issue lies perhaps?

Thank you

0 Kudos

Hi John,

This blog by MS may help you also:

Understanding Enhanced Protected Mode - IEInternals - Site Home - MSDN Blogs

Also, it explains Fiddler has problems debugging this.

Sorry I don't know much about this issue with IE 10 and intranet sites....

Possibly post to MSDN forums, they may be able to help you.

And to confirm, if you don't use DNS it works, so it's definitely configuration issue in IE 10.

Possibly some other WEB browse logging tool like HTTP Watch may give you more info.

Unfortunately DEV is gone for the weekend now so I can't get details on what we did to fix this issue.

I can ping them and possibly they have something to say on Monday.

Don

Former Member
0 Kudos

Hi Don,

Dont know exactly what happened, but it it just started working now.

I didnt restart the machine at all.

Thanks for all the help

Answers (0)