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clearing of partial payment for a promise to pay is not possible

Former Member
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Hi,

Promise to pay has raised for say 1000 and only 500 was paid partially. Promise to pay now is in Active status and we are trying to clear the customer with the amount but facing an error "clearing of partial payment for a promise to pay is not possible".

Could you please guide me and this would be very helpful for me.

Thanks In Advance,

Sriharsha K

Accepted Solutions (0)

Answers (3)

Answers (3)

former_member214808
Participant
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Hi Sriharsha,

Please let us know the exact process you are doing. Here is my understanding.

For invoice 1 of $1000 you created a promise to pay for $1000. Customer paid $500 which you applied to the invoice 1 partially. At this moment the status is "In Process" and state is "Partially Kept".

And now you are trying to clear the payment of $500 against another invoice? Why will you do that?

Regards

Prateek

Former Member
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Hi,

Clearing of Partial payment for a promise to pay is not possible is the error I am facing when I try to clear the Customer with remaining amount.

Thanks In Advance,

Sriharsha k

Former Member
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OK - I am unclear if the message you have is a standard SAP message or one that you have implemented.

The error message will clarify this - and you can search OSS and Google around the message.

Former Member
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can you send the error message?