on 10-20-2014 4:16 PM
Hi,
Promise to pay has raised for say 1000 and only 500 was paid partially. Promise to pay now is in Active status and we are trying to clear the customer with the amount but facing an error "clearing of partial payment for a promise to pay is not possible".
Could you please guide me and this would be very helpful for me.
Thanks In Advance,
Sriharsha K
Hi Sriharsha,
Please let us know the exact process you are doing. Here is my understanding.
For invoice 1 of $1000 you created a promise to pay for $1000. Customer paid $500 which you applied to the invoice 1 partially. At this moment the status is "In Process" and state is "Partially Kept".
And now you are trying to clear the payment of $500 against another invoice? Why will you do that?
Regards
Prateek
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Hi,
Clearing of Partial payment for a promise to pay is not possible is the error I am facing when I try to clear the Customer with remaining amount.
Thanks In Advance,
Sriharsha k
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can you send the error message?
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