SAP FIORI MyShoppingCart data is not loading

[Former Member]

Hi Experts!

We are implementing SAPUI5 MyShoppingCart Services embedded deployment with:

-ehp 3 for sap srm 7.0 sp07

-netweaver 7.4 sp07

-gateway 2.0

When we execute and tried to test the applications using FIORI Launchpad, we are able to access Track shopping cart successfully but having issue on accessing My Shopping Cart.

Below are the screenshot of each page:

We tried to compare the activity upon accessing the page, below are the Network screen prints of network activity:

On the above screen prints MyshoppingCart page is not loading anything after accessing PersContainer and no data is displayed.

We used the below link for reference on My Shopping Cart:

http://help.sap.com/saphelp_fiorisrmx1_100/helpdata/en/87/02665205581457e10000000a445394/content.htm...

We already installed SAP SRM User Interface Add-on higher version than 1.0 SP02.

We are looking into the possible cause of this issue since we are not seeing any error apart the above network activity.

Any help on how the data consumption is performed in My Shopping Cart? And how can we triage this?

Thanks in advance!

[Former Member]

Hello Everyone,

I'm also facing the same problem in our launchpad, no other data was found on the  services for approve shopping cart and my shopping cart....

Is there any update on the possible resolution for this?

Thanking you,

-Edz

[Former Member]

Hi Parth and Masa,

I also noticed that we have 2 services for cart approval. Please see below:

Is this the cause of our issue?

Thanks in advance for providing assistance.

Regards,

Elaine

[masa_139]

Hi Elaine,

What is the support package level for the UIX01SRM?

Regards, Masa

SAP Customer Experience Group - CEG

[Former Member]

Hi Masa,

Thank you for your response.

It's SP04. Please see image below for additional component details.

We've also applied the following SAP Notes:

2070014	FLP: Semantic Object Action Length adjustment
2081034	SAPUI5 upgrade to version 1.24.3
2081879	com.sap.ui5.inbox
2081880	com.sap.ui5.commons
2081931	com.sap.ui5.makit
2081932	com.sap.ui5.themelib_sap_bluecrystal
2081933	com.sap.ui5.unified
2081937	com.sap.ui5.richtexteditor
2081938	com.sap.ui5.mobile
2081939	com.sap.ui5.themelib_sap_goldreflection
2081940	com.sap.ui5.table
2081961	com.sap.ui5.comp
2081962	com.sap.ui5.mobile-ext
2081963	com.sap.apf.apf-lib
2081964	com.sap.ui5.vbm
2081965	com.sap.suite.suite-ui-commons
2081966	com.sap.ca.ui
2081967	com.sap.collaboration.collaboration-comm
2081969	com.sap.ushell.ushell-lib
2081970	com.sap.ui5.dist.fiori-lib
2081981	com.sap.ca.scfld.md
2081982	com.sap.ui5.layout
2081984	com.sap.ui5.themelib_sap_platinum
2081987	com.sap.smartbusiness.suite.smartbusines
2081986	com.sap.ui5.viz
2081988	com.sap.ui5.ux3
2081989	com.sap.ui5.suite
2081990	SAPUI5-Upgrade to version 1.24.3 Demo-Kit
2081788	Hotfix 1.24.3 for UI AddOn SP10 SC:UI2_SRVC
1917809	Removal of task processing component for FIORI wave II shopping cart approval app and creation of IMG node for maintainence of task ID/type
2053334	New Theming: Theme Designer Logo Image URL wrong in UI5 themes
1962663	FAQ note for FIORI Approve Shopping Carts

We used this as our reference:

Kindly advise us on our next steps.

Thank you for your assistance.

Regards,

Elaine

[Former Member]

We also noticed this upon checking the services in IWFND:

ZShopping_cart is not supported. Is this the cause of the error? What do we need to do to resolve this?

Thanks in advance for your assistance.

[former_member193023]

Hi Elaine,

Your Odata call is getting successfully completed, but the service is not able to recieve any data from backend.

You need to set external breakpoints at the backend and debug to figure out the error.

SAP Fiori LL11 - Consultants should know about OData troubleshooting

Thanks,

Parth

[Former Member]

Hi Parth,

Thank you for your response. I followed the article on Odata troubleshooting.

(The Odata uri for below image is: /sap/opu/odata/srmnxp/getdefusrset/DefaultUserSettings?sap-client=100&ts=1414733710371)

I got stuck at transaction /IWFND/ERRO_LOG because error context cannot be clicked.

We also encountered another error upon loading My Shopping Cart:

Full text: {"error":{"code":"SY/530","message":{"lang":"en","value":"The attributes of the user are inconsistent or not defined. See transaction PPOMA_BBP."},"innererror":{"transactionid":"AE2560E4A8B9F14480D4005056B16F00","timestamp":"","Error_Resolution":{"SAP_Transaction":"","SAP_Note":""},"errordetails":[{"code":"/IWBEP/CX_MGW_BUSI_EXCEPTION","message":"The attributes of the user are inconsistent or not defined. See transaction PPOMA_BBP.","propertyref":"","severity":"error"}]}}}

I also read in the article that if the http response is not 200, there may be some connection setting issue. If so, how can I check the connection settings?

Can you please provide guidance on how I can proceed with the resolution of our issue.

Your assistance is greatly appreciated.

Regards,

Elaine

[masa_139]

Hi Elaine,

The error came from SRM backend.

Please check that you can create a Shopping Cart in SRM with same user.

You can also set external break points in the backend.

SAP Fiori LL11 - Consultants should know about OData troubleshooting

Regards, Masa

SAP Customer Experience Group - CEG

[former_member193023]

Hi Elaine,

You should have same users at both front end and back end. Please cross-check it.

Also, as you are getting a 400 Bad Request error. The server is not able to interpret the request. Please check errors at ST22 backend.

Thanks,

Parth

[Former Member]

Hi Parth and Masa,

Thank you for your response.

We configured the user and the HTTP error is now resolved. However there is still no data in My Shopping Cart and we noticed that there's an error upon loading the launchpad:

When I checked the odata response:

Also, I already checked ST22 and there's no error. Workflow is fully functional in the backend. How can I proceed with this issue?

Thank you for providing your expertise.

Regards,

Elaine

[former_member193023]

Hi Elaine,

It;'s a standard code issue. The error you are facing shows that the WorkitemCount is not available at backend. It should be WorkItemCount. You should be able to find a note for this or raise OSS ticket to SAP.

Thanks,

Parth

[Former Member]

Hi Parth,

Thanks for your response.

We implemented SAP Note 1917809, Removal of task processing component for FIORI wave II shopping cart, but the issue still persists.

Is this the correct note? Should we revert the changes? How do we proceed with the resolution of this error?

Thanks once again for providing your expertise.

Regards,

Elaine

[masa_139]

Hi Elaine,

Have you maintained the task ID in the IMG? What is the task ID?

Regards, Masa

SAP Customer Experience Group - CEG

[Former Member]

Hi Masa,

Thank you for your response.

Yes we have.

Here's the Task ID:

Did we miss anything?

Kindly advise us on our next steps.

Thanks again for your assistance.

Regards,

Elaine

[masa_139]

Hi Elaine,

The best way is setting external break points in the backend method and debug.

Regards, Masa

SAP Customer Experience Group - CEG

[Former Member]

Hi Masa,

Thanks for your response.

I tested the OData URI in the Gateway Client and I got a 404 status code. There's no Error Log when I checked.

But when I tested the CARTAPPROVAL service in SICF, the service isn't there. But the SRMSHOPPINGCART is working fine.

For /sap/opu/odata/gbsrm/cartapproval/?sap-client=

For /sap/opu/odata/srmnxp/srmshopping_cart/?sap-client=

How should I proceed with our issue? Should I reinstall GBSRM?

We are using below service for CARTAPPROVAL:

Thanks in advance for your assistance.

Regards,

Elaine

[Former Member]

Hi Masa,

Upon further investigation, adding the ";v=2" in the url resolves the service call issue. (please see screenshots below)

We came across this SAP note: 1744864 - Multiple Origin for Generated BOR/RFC Objects does not work

I was wondering if applying this SAP note will finally resolve our issue. Can you kindly look into this?

Thanks in advance for your assistance.

Regards,

Elaine