Remote Support Platform Inquiry

[Former Member]

Hi,

     I would like to ask for best practice in regards with the setup of Remote Support Platform for SAP B1.

Here is the scenario of one of our clients:

1) Client has multiple Remote Distributors that has a SAP B1 Server for each RD

2) All RD's are connected through VPN that can be accessed through anywhere inside the VPN

3) All SAP Server are limited only for access inside the VPN, and Internet access on each server are disabled. ( We can only access it through RDP from a workstation on the VPN)

Is it advisable to create a Single machine that has Remote Support Platform installed then connect all DB's RD Servers on this single machine for centralized control? or better to install RSP on each SAP Server for each RD?

Thanks,

Lester

[Former Member]

Hi Lester,

This would depend on the configuration of the license with SAP.

Each RSP install must have a valid license installation/license key that the RSP would use to connect back to SAP.

If each RD has their own license, and are registered as seperate entities with SAP, then it would be best to install RSP on each server.

If this is not the case, you would need to configure a central RSP and link each database server to the main client installation.

Regards,