employee responsible no longer as user

[Former Member]

Hello,

Recently we upgraded to a new support pack in our CRM 7.01 system.

Since then we have 2 issues:

1. In the Agent Inbox the assigned to me query no longer works - all the tickets assigned to a certain employee responsible are not found

2. confirmation and orders show the error:

Business partner XXX(user) is not a business partner.

--> the user name is no longer recognized as a business partner.

I think these 2 issues could be related as the user is no longer recognized as link to the BP

All our users have the role employee and are linked in the identification tab with their user and employee id (HR integration).

This all worked fine before the support pack

Anyone who is recognizing this issue? And could help?

Thanks!

Marjolein

[Former Member]

Hi Marjolein,

Whether this issue is for all the users or for few users?

Rgds

Hari

[Former Member]

Hello Hari,

The first issue we have for all users who are employee.

Also the second issue looks like it happens for everyone.

Before the support pack, the user ID was always displayed as the name of the business partner, now the business partner number is displayed.

Also we have a mobile scenario which automatically creates the service confirmations, there the userID is still populated, but with the error that the USERID is not a business partner.

[Former Member]

Hi Marjolein,

Just check

1] whether the BP & user ID are linked? I mean assigned through BP transaction?

2] Whether the user Id is assigned to org structure [org unit OR position]?

It seems that such assignment might be missing. However, please re-check.

Rgds

Hari