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Social Media like Google chat,skype in Opportunity screen in sap crm

former_member306562
Participant
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Hi Guys,

My client wants to have social media integration such as Google chat,Skype etc in the opportunity screen.Is this possible with 7.0 ,EHP3.

Pls give any related info about this.

Regards

Jaya

Accepted Solutions (0)

Answers (3)

Answers (3)

Former Member
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Hi Jaya,

Ravi is absolutly correct. You need to launch the link and bu clicking user will be able to launch the application. User will key the credential and can use the apps.

Thanks,

Prem

Former Member
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Hi Jaya,

Pls update your feeback. The query is still open.

Thanks

Prem

former_member306562
Participant
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Hi,

I still have the same doubt as in how apps can be launched ?

I also want to integrate them into webui..

Regards

Jaya

Former Member
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Hi Jaya,

Have you tried the setting I have suggested earlier ?

Please try that it suppose to work.

Thanks

prem

former_member306562
Participant
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Hi Prem,

I will check and get back.

Regards

Jaya

Former Member
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Hi Jaya Lakshmi,

You can use Transaction Launcher functionality to access Facebook, GMail and Skype etc.

Follow this path: Spro:Img--> CRM-->UI Framework-->Technical Role Definition-->Transaction Launcher.

And  images u can  load from MIME Repository.

Thanks & Regards

Ravi


Former Member
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Hi Jayalakshmi,

Below very good articles can help you a lot.

1832481 - How to implement Facebook API for CRM Interaction Center

Rgds

Hari

Former Member
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Hi Jaya,

Use transaction launcher to launch Url to your Web UI screen same way as you launch SAP GUI transaction. Please find attached document to do so.

http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/3059fb20-987f-2e10-ef82-d147b9b5e...

Thanks,

Prem

former_member306562
Participant
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Hi Prem,

Google chat/skype etc are applications but not links.So How do i integrate them into webui?

Regards

Jaya

Former Member
0 Kudos

Hi Jaya Lakshmi,

We need to  launch them from Web-ui.

Say Facebook, if you use Transaction launcher and create a link "Facebook" on the Web-UI homepage. When ever user loginto that, he can open facebook by clicking the liknk "facebook".

Instead of link name you can also have facebook image.

Regards

Ravi