on 10-29-2014 7:01 PM
Hi Experts,
CRM system is throwing RAISE_EXCEPTION dump and below are the details. Also please find the complete dump details in attachment.
i checked and seems like system is throwing dump when users are trying to change the colors of the CRM screen. Coudl you please check and suggest me the solution?
Category ABAP Programming Error
Runtime Errors RAISE_EXCEPTION
ABAP Program CL_THTMLB_COLOR_UTIL==========CP
Application Component CA-WUI-UI-TAG
Short text
Exception condition "NOT_FOUND" raised.
What happened?
The current ABAP/4 program encountered an unexpected
situation.
What can you do?
Note down which actions and inputs caused the error.
To process the problem further, contact you SAP system
administrator.
Using Transaction ST22 for ABAP Dump Analysis, you can look
at and manage termination messages, and you can also
keep them for a long time.
Error analysis
A RAISE statement in the program "CL_MIME_REPOSITORY_API========CP" raised the
exception
condition "NOT_FOUND".
Since the exception was not intercepted by a superior
program, processing was terminated.
Short description of exception condition:
For detailed documentation of the exception condition, use
Transaction SE37 (Function Library). You can take the called
function module from the display of active calls.
How to correct the error
If the error occures in a non-modified SAP program, you may be able to
find an interim solution in an SAP Note.
If you have access to SAP Notes, carry out a search with the following
keywords:
"RAISE_EXCEPTION" " "
"CL_MIME_REPOSITORY_API========CP" or "CL_MIME_REPOSITORY_API========CM002"
"IF_MR_API~GET"
or
"CL_MIME_REPOSITORY_API========CP" "NOT_FOUND"
Hi Rajesh,
I've dealt with this issue myself and while it is annoying to see 100+ short dumps in a day, these errors are not actually causing any performance issue. The root cause of the issue is that the Corbu skin makes calls to images and CSS code that are missing/not present in the system.
Here are the options you have to correct the issue:
This 3rd option is simple, easy, and effective. Follow the steps below to deactivate:
Users may notice that their WebUI skin has changed if they were using Corbu. They can choose from the full list of skins except for those you include on this "deactivated" list.
Hope this helps.
Lars
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Hello Raj,
Can you please apply note 1957612, after implementing this note, could you please try to clear both
server and browser cache and retest the scenario;
Please follow this steps
1. Erase your browser cache ( temporary internet files)
2. Delete the server cache, please go to transaction SMICM -> Goto httpplug-In_>Server Cache -> Invalidate Globally: "Yes" to invalidate
3. Close all local browser instances before restarting the application again.
Thanks
Willie
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Hi,
Did you check service.sap.com/notes already? Because there are a few of them that fix issues with corbu skin that result in RAISE_EXCEPTION dumps. See:
http://service.sap.com/sap/support/notes/1940004
http://service.sap.com/sap/support/notes/1997336
Just search with the keywords provided in the dump, like CL_MIME_REPOSITORY_API.
Regards,
Nicolas.
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Hi Rajesh,
While color change system throws an error which is not handled by standard SAP programs. I would request please set a external break point to below method and then change color and debugged it. Most probabily you will find the casue.
CL_THTMLB_COLOR_UTIL->IF_CRM_WEB_CALLBACK-HANDLE_REQUEST.
Thanks,
Prem
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