CRM system is throwing RAISE_EXCEPTION dump

[Former Member]

Hi Experts,

CRM system is throwing RAISE_EXCEPTION dump and below are the details. Also please find the complete dump details in attachment.

i checked and seems like system is throwing dump when users are trying to change the colors of the CRM screen. Coudl you please check and suggest me the solution?

Category               ABAP Programming Error

Runtime Errors         RAISE_EXCEPTION

ABAP Program           CL_THTMLB_COLOR_UTIL==========CP

Application Component  CA-WUI-UI-TAG

Short text
    Exception condition "NOT_FOUND" raised.

What happened?
    The current ABAP/4 program encountered an unexpected
    situation.

What can you do?
    Note down which actions and inputs caused the error.

    To process the problem further, contact you SAP system
    administrator.

    Using Transaction ST22 for ABAP Dump Analysis, you can look
    at and manage termination messages, and you can also
    keep them for a long time.

Error analysis
    A RAISE statement in the program "CL_MIME_REPOSITORY_API========CP" raised the
     exception
    condition "NOT_FOUND".
    Since the exception was not intercepted by a superior
    program, processing was terminated.

    Short description of exception condition:

    For detailed documentation of the exception condition, use
    Transaction SE37 (Function Library). You can take the called
    function module from the display of active calls.

How to correct the error

    If the error occures in a non-modified SAP program, you may be able to
    find an interim solution in an SAP Note.
    If you have access to SAP Notes, carry out a search with the following
    keywords:

    "RAISE_EXCEPTION" " "
    "CL_MIME_REPOSITORY_API========CP" or "CL_MIME_REPOSITORY_API========CM002"
    "IF_MR_API~GET"

    or

    "CL_MIME_REPOSITORY_API========CP" "NOT_FOUND"

raise_exception_dump.txt.zip

[former_member205450]

Hi Rajesh,

I've dealt with this issue myself and while it is annoying to see 100+ short dumps in a day, these errors are not actually causing any performance issue.  The root cause of the issue is that the Corbu skin makes calls to images and CSS code that are missing/not present in the system.

Here are the options you have to correct the issue:

• Upgrade to the latest enhancement pack of of CRM.  Doing so will ensure that the missing CSS code and image files are located in their expected locations. (costs $$$)
• Implement several SNOTES and hope that they fix the issue while not creating other larger issues.  (This happened to me).
• Hide/Deactivate the Corbu skin and prevent it from appearing in the WebUI.

This 3rd option is simple, easy, and effective.  Follow the steps below to deactivate:

1. Go to SM30
2. Enter table = CRMC_THTMLB_SKNE and maintain
3. Select Change Mode and add a new entry
4. Use the search and locate the Corbu skin.
5. Save your changes and transport to production.

Users may notice that their WebUI skin has changed if they were using Corbu.  They can choose from the full list of skins except for those you include on this "deactivated" list.

Hope this helps.

Lars

[former_member189549]

Hello Raj,

Can you please apply note 1957612, after implementing this note, could you please try to clear both

server and browser cache and retest the scenario;

Please follow this steps

1. Erase your browser cache ( temporary internet files)

2. Delete the server cache, please go to transaction SMICM -> Goto  httpplug-In_>Server Cache -> Invalidate Globally: "Yes" to invalidate

3. Close all local browser instances before restarting the application again.

Thanks

Willie

[nicolas_busson]

Hi,

Did you check service.sap.com/notes already? Because there are a few of them that fix issues with corbu skin that result in RAISE_EXCEPTION dumps. See:

http://service.sap.com/sap/support/notes/1940004

http://service.sap.com/sap/support/notes/1997336

Just search with the keywords provided in the dump, like CL_MIME_REPOSITORY_API.

Regards,

Nicolas.

[Former Member]

Hi Rajesh,

While color change system throws an error which is not handled by standard SAP programs. I would request please set a external break point to below method and then change color and debugged it. Most probabily you will find the casue.

CL_THTMLB_COLOR_UTIL->IF_CRM_WEB_CALLBACK-HANDLE_REQUEST.

Thanks,

Prem