Using Afaria with separate customers

[Former Member]

I was referred to this discussion space by Isaac Yang Specialist,Inbound Customer Engagement SAP Canada Inc. as he felt solution experts might provide assistance.

This might be a new concept indeed (called "leverage") , but I am supporting more than one customer, being on-call 24x7 and either taking 2 laptops with me just to read e-mails or using an Android phone, as both customers enable e-mail clients functionality via Afaria. One of the customers wants his own "customized" Afaria application with e-mail clients to be used, whereas the other works fine with a generic version of Afaria.

So I installed the customized version of Afaria and enrolled with the first customer and everything is fine.

At this point, I do not want to disrupt anything and wondering whether I could enroll with the second customer either via the installed Afaria application of the other customer, or whether it would be possible to install a generic Afaria application besides the customized version I installed, so I could get e-mails from both on my phone.

Assuming it would be feasible to use the same Afaria application for both enterprises, what options should I use in configuration "enrollment server", "package server" and would enrollment and credentials be added, as opposed to the original ones being reset.

I would appreciate if anyone could point me in the right direction.

Thanks,

Christopher

[tracy_barkley]

Christopher,

Are these iOS clients?  As there is no custom Android client, this is my assumption.  Or are you speaking of native email vs Nitrodesk?  For this it is theoretically possible to configure these each to different mail servers, but they would not be able to coexist in the same tenant.

Assuming you mean iOS the following would apply:

A device cannot be enrolled against two different servers, or tenants if they use different push certificates.  I would presume to keep your customer's apart you are running two different tenants, and most likely have the iOS Afaria application set to install on enrollment.  The way I would set these two up would be to have one set to use the custom application and the other the appstore.  However I would also presume you have two different push certificates for APNS to keep them apart.   In this case you would have to unenroll and reenroll into the different tenants whenever you needed to test either one.

Can you explain your situation further?  Are you just trying to receive email?

Tracy Barkley

Sr. Tech Support Engineer

SAP, Active Global Support

[Former Member]

Hello, Tracy -

It's an Android phone.

At present the Afaria app from customer#1 was downloaded and it comprised the Nitrodesk package indeed that was installed to access my MS Exchange 2010 email.

So I enrolled with a Goo.gl URL string to that customer #1

Indeed the question is whether I can use a pre-installed Android application like mail and benefit any way from Afaria to retrieve e-mail from customer#2

Thanks,

Christopher

[tracy_barkley]

Theoretically you could configure the second mail client for the second customer but this implies that they aren't doing any sort of checks to make sure that the device is allowed to get mail.  If they are using remediation to block access unless the device has connected and enrolled, it might work properly.  The device itself can only be enrolled in one at a time.  One of the mail programs would have to be manually configured as the settings will be cleared if the device moves tenants.