Enhancement Standard Screen (Ticket)

[Former Member]

Hello,

I would like to add a custom field on a standard Ticket screen from BO Service Request.

Although I know what screen to modify in Cloud Service Solution, when I try to enhance the service request business object,

Many screens are list to choose on Studio, and it are not so intuitive.

Are there a different way through the Cloud solution, to identify the technical name of the screen and make the right choice in application studio easily ?

Best Regards

Cláudio Goulart

[Former Member]

Hi Claudio,

There several (as you can see) specialized UIs by role for the various service usecases. We are planning on merging these UIs in 1502 so there is a smaller number to maintain as a consultant moving forward. The main screens you should focus on are

SEOD_Queue_SADL_OWL -> Queue List in the Customer Service Work Center

SEOD_ServiceRequest_QC -> Quick Create

SEOD_Ticket_SADL_OVS -> Ticket OVS

SEOD_Ticket_SADL_OWL -> Ticket List in the Customer Service Work Center

COD_SEOD_Agent_Workspace_TI -> Ticket detail when you have Customer Service work center scoped for the user

COD_Collaborator_SR_TI -> Will be deprecated in 1502

COD_SR_TI -> Ticket detail when you have the Mobile Customer Service work center scoped for the user

COD_ServiceRequest_QV -> Quick View

SEOD_Collaborator_Ticket_OWL -> Will be deprecated in 1502

CreateNewTicket_QA -> Service Portal Ticket Create

Portal_SR_QA -> Service Portal Ticket Detail

TicketListOWL_SADL -> Service Portal Ticket List

COD_ServiceExecution_OWL -> Ticket List in the Service and Repair Work Center
COD_ServiceExecution_QV -> Deprecated

COD_ServiceExecution_TI -> Will be deprecated in 1502

The other UIs are for Accounts, Contacts, Individual Customers, and Registered Products detail UIs which there Ticket Lists you can extend.

Rei

[Former Member]

Hello Kasai,

      Thanks for your reply.

Regards

Claudio Goulart