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phase SCANDIR_EXTRACT in module PREP_INPUT

Former Member
0 Kudos

Hello All,

I am applying EHP3 Upgrade for CRM system SUM has stuck at

This trouble ticket was created by SAPup on 20141107134145
-------------------------------------------------------------
SAPup broke during phase SCANDIR_EXTRACT in module PREP_INPUT / Parameter input
Error Message: No entry with key 'exe\xdnxdaapi.pdb'
-------------------------------------------------------------

We have this file on SUM exe drev on /abap/exe on SUM.

Any body have this isuue befor.

Thanks

Reza

Accepted Solutions (1)

Accepted Solutions (1)

divyanshu_srivastava3
Active Contributor
0 Kudos

Get a new version of SUM and cleanup old data, start again.

Former Member
0 Kudos

Hello,

Yes I am start with a new SUM, And waiting for part of unpack the new kernel.

I had problem with for some dag.

I will comeback with result.

Thanks Again

Reza

Former Member
0 Kudos

Hello,

During extraction , (checks system profiles for problem)

I get :

ERROR: The executable R3trans in E:\usr\sap\DC2\SUM\abap\exe is too old.

I had dowload the leatest R3trans : R3trans_42-10012501.SAR .

But still the same problem.

Any idea, thanks for any help.

Reza

divyanshu_srivastava3
Active Contributor
0 Kudos

This is a know issue.

You can refer below for reference:

Former Member
0 Kudos

I had done this,

I did tried with laetast R3trans 740 and 741.

But still the same.

Thanks

Reza

Reagan
Advisor
Advisor
0 Kudos

Reza,

Could you provide the SUM version, the R3trans and tp versions present at E:\usr\sap\DC2\SUM\abap\exe ?

Also supply the error in the SUM screen related to R3trans.

Check the version of R3trans and tp that come with the kernel archives (SAPEXE and SAPEXEDB

Reagan

divyanshu_srivastava3
Active Contributor
0 Kudos

What is the kernel version selected in XML ?

Get the latest R* from that release and update the same as suggested in above thread.

Reagan
Advisor
Advisor
0 Kudos

He already tried both the versions and the thread you are pointing to is not apt. It doesn't matter what kernel version the stack file has. The problem here is with the R3trans as the upgrade tool appears to be considering it as an old one. The one he used is the latest R3trans package.

Former Member
0 Kudos

Even I ran into the same issue earlier. What i did was:

copied the latest R3trans.SAR file to EPS/in(where all download files are kept, in my scenario).

Give a try

former_member189797
Active Contributor
0 Kudos

SAP Note 2052988 - The executable R3trans in .SUM/abap/exe is too old. It needs a release

date of or later.

Former Member
0 Kudos

Hi

The Kernel from XML are:

SAPEXE_31-10012501.SAR and SAPEXEDB_31-10012500.SAR

Thanks

Reza

Former Member
0 Kudos

Hello

The Tp and R3trnas version are:

E:\usr\sap\DC2\SUM\abap\exe>R3trans -v
This is R3trans version 6.24 (release 741 - 10.06.14 - 20:14:07).
unicode enabled version


E:\usr\sap\DC2\SUM\abap\exe>R3trans -v
This is R3trans version 6.24 (release 741 - 10.06.14 - 20:14:07).
unicode enabled version

And:

Software Update Manager Version: 1.0 Support Package Version: 11 Patch Level:9

Thanks

Reza

hemanth2
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi Reza,


I am aware of this issue. Just update the kernel, tp, R3trans and DBSL to the latest patch level for

the release. Also add R3ldctl (latest patch) and then repeat the phase. This should solve this issue.Please refer SAP Note 19466 for the files.
If I am not wrong, there was new version of R3trans released in may that had the solution for this bug.

Regards,
Hemanth

Former Member
0 Kudos

Hello Pavan,

That help with copied the latest R3trans.SAR file to EPS/in,

I can continue now.

Thanks for all help.

Reza

Former Member
0 Kudos

Hello Hemanth,

I had tried alle this solution but did not help,

At Last I had copied the latest R3trans.SAR file to EPS/in, as Pavan told,

And i can continue.

Thanks Again

Reza

hemanth2
Product and Topic Expert
Product and Topic Expert
0 Kudos

Great news reza

Answers (1)

Answers (1)

Reagan
Advisor
Advisor
0 Kudos

Could you supply the latest logs from the <DIR_PUT>/abap/log directory?

Also check the CAR.SAV and CAR.LOG files.

Former Member
0 Kudos


Hi Reagan,

Thanks for reply.

I had added this to file. CAR.SAV and CAR.LOG files

Thanks

Reza

Reagan
Advisor
Advisor
0 Kudos

Thanks Reza

Could you check the SCANDIRX.LOG log file please?

Also try to repeat the phase and see if it goes through.

Former Member
0 Kudos

Thanks for reply Reagan,

I had added SCANDIRX.LOG file, and I had repeat the fase but still the same error.

Thanks

Reza

Reagan
Advisor
Advisor
0 Kudos

Hello Reza

Could you rename E:\SUM\abap\exe\xdnxdaapi.pdb and repeat the phase.

If it fails then check the CAR.ECO and SAPup* logs (SAPup.ECO).

Reagan

hemanth2
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi Reza,

Nice to hear from you again.

Hope you are doing good.

There are some known issues with the old SUM versions similr to this:

note 1902974 - 7.40 Update stops in EU_CLONE_CRE_SHDVIEWS, error in R3ldctl

Are you using the latest SUM tool?

Thank you!

____________

Kind Regards,

Hemanth

SAP AGS

Former Member
0 Kudos

Hello Reagan,

I had tried that but still the same, I am using sum version 9 for this upgrade. I had upgrade the sandbox without any problem with this SUM.

A week ago.

Thanks

Reza

Former Member
0 Kudos

Hi Hemanth,

Thanks for info.

I had allredy upgrade the sandbox without any problem

.

I will try to stop and try with another sum version and see if it is working

Thanks

Reza

hemanth2
Product and Topic Expert
Product and Topic Expert
0 Kudos

Great. Please keep us posted. You can get detailed info by setting com.sap.sdt.severity to DEBUG in:

    -SUM\sdt\param\logging.properties

    -SUM\sdt\prop\logging.properties

    -SUM\java\param\logging.properties

(depending on your usage types).

Kind regards,
Hemanth

Former Member
0 Kudos

Hello,

I had tried to use the leatest SUM version for upgrade this CRM system.

SUm has stop with ;

SAPup broke during phase SCANDIR_EXTRACT in module PREP_INPUT / Parameter input

Error Message: Calling 'msiexec' exited with incomprehensible code 1612

3 ETQ123 20141110231855: PID 12464 exited with status 0 (time 0.000 real)

2 ETQ399 Installing Visual studio libraries from 'E:\SUM-11\abap\exe\vcredist_x64.msi'.

3 ETQ120 20141110231856: PID 12236 execute 'C:\Windows\system32\msiexec /qn /norestart /i E:\SUM-11\abap\exe\vcredist_x64.msi', output written to 'E:\SUM-11\abap\log\SAPup.ECO'.

3 ETQ123 20141110231857: PID 12236 exited with status 1612 (time 0.000 real)

1EETQ399 Last error code set is: Calling 'msiexec' exited with incomprehensible code 1612

1EETQ204 Upgrade phase "SCANDIR_EXTRACT" aborted with severe errors ("20141110231857")

I am using SIDadm user for this upgrade. Can it be some thing with the user rolles?

Thanks

Reza

former_member182657
Active Contributor
0 Kudos

Hi Reza,


Error Message: Calling 'msiexec' exited with incomprehensible code 1612

Could you check file E:\SUM-11\abap\exe\vcredist_x64.msi  exists or not.Please confirm.

Regards,

Gaurav Rana

Former Member
0 Kudos

Hi Gaurav,

Thanks for reply.

Yes this is exsist on E:\SUM-11\abap\exe\.

Thanks

Reza

former_member182657
Active Contributor
0 Kudos

Hi Reza,

Also confirm the presence of msiexec under C:\Windows\system32\ as the error code 1612 is due to

The installation source for the product is not available. Verify that the source exists and that you can access it.

If possible try to perform manual execution of


'C:\Windows\system32\msiexec /qn /norestart /i E:\SUM-11\abap\exe\vcredist_x64.msi',

and share the results for same along with log file SAPup.ECO

Regards,

Gaurav

Former Member
0 Kudos

Hi Gaurav,

The  msiexec is exsist under C:\Windows\system32\

Here is log from SAPup.

### Phase PREP_INPUT/SCANDIR_EXTRACT:
SAPup> Starting subprocess in phase 'SCANDIR_EXTRACT' at 20141111073959
    ENV: DBMS_TYPE=mss
    ENV: JAVA_HOME=E:\usr\sap\DC2\DVEBMGS00\exe\sapjvm_4
    ENV: PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
    ENV: PATH=C:\Windows\system32;D:\programs\reskit\;C:\Windows;C:\Windows\System32\Wbem;C:\Program Files (x86)\Windows Imaging\;D:\Bin\;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files\System Center Operations Manager 2007\;E:\usr\sap\DC2\DVEBMGS00\exe\sapjvm_4\bin;D:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\;D:\Program Files\Microsoft SQL Server\100\Tools\Binn\;D:\Program Files\Microsoft SQL Server\100\DTS\Binn\;D:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\VSShell\Common7\IDE\;D:\Program Files (x86)\Microsoft SQL Server\100\DTS\Binn\;C:\Program Files\Microsoft SQL Server\110\Tools\Binn\;C:\Program Files\HP\HP BTO Software\lib;C:\Program Files\HP\HP BTO Software\bin;C:\Program Files\HP\HP BTO Software\bin\win64;C:\Program Files\HP\HP BTO Software\bin\win64\OpC;E:\usr\sap\DC2\DVEBMGS02\exe;E:\usr\sap\DC2\DVEBMGS00\exe;E:\usr\sap\DC2\SYS\exe\uc\NTAMD64
    ENV: SAPSYSTEMNAME=DC2
    ENV: dbs_mss_schema=dc2

EXECUTING C:\Windows\system32\msiexec.EXE /qn /norestart /i E:\SUM-11\abap\exe\vcredist_x64.msi
T h e   i n s t a l l a t i o n   s o u r c e   f o r   t h i s   p r o d u c t   i s   n o t   a v a i l a b l e .     V e r i f y   t h a t   t h e   s o u r c e   e x i s t s   a n d   t h a t   y o u   c a n   a c c e s s   i t .

SAPup> Process with PID 17020 terminated with status 1612 at 20141111074000!

Thanks

Reza

Former Member
0 Kudos

Hello,

I find the reason for this issue.

We had an old parameter in profile file the pointed to an old sum installation.

And the new SUM finds this path from profile parameter and tried to find /\vcredist_x64.msi from there.

Thanks for help.

Good ide the clean on profile parameter before start a new upgrade.