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Complaints processing

former_member306562
Participant
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Hi,

I have a requirement wherein I want to view/analyze similar type of Complaints(ie. Category of complaints/Type of complaints) on webui screen.

Do I have a facility to view the same in standard complaint search screen.

Regards

Jaya

Accepted Solutions (0)

Answers (1)

Answers (1)

samantak_chatterjee
Active Contributor
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Hi Jayalakshmi,

Yes, you can search/view/analyze similar types of complaints for example with Categories. Please find the screen shot below.

You can have look at the Search Structure which will provide you with all the fields for Searching the complaint. Execute the transaction code SE11 --> Fill the Data Type with CRMST_QUERY_COMPL_BTIL

If you need any more specific details, you can let me know the requirement and I can suggest you a technical solution if required.

Hope this helps.

Many thanks in advance.

Best Regards,

Samantak Chatterjee.