Problem with Customer Interaction Module in Web Channel Builder

[Former Member]

Hello Everyone,

Facing an issue with Web Channel Builder Customer Interaction Module.

In Web channel builder we have done all the required configuration changes, but still we are not able to get the reviews and rating part in the product detail page.

We have created a new application and all the other module are working fine ,but the only module that is causing problem is Customer Interaction module. Every time we are activating this module rest modules stops working.

Can anyone please let us know what could be the root cause of this problem.

Are  there any setting that has to be done ...that we are missing in?

I have studied that Product Catalogue is integrated with this module. Are there any setting that are to be done in the Product Catalogue module in Web channel builder?

Thanks in advance!

Regards,

PB

[former_member193379]

Hi PB,

Did you please get any proper error / exception in log file? Did you please check the web.xml as well that there is no same application name defined.

Can you please also copy paste the log please.

Thanks,

Hamendra