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Trex Knowledge base index failed when webui Knowledge article has attachment

Former Member
0 Kudos

Hi Experts,

I meet a tricky problem, we use knowledge article in web ui, if the KA has no any attachment, the KA indexd successfully in trex server and can be searched in webui,  but if the KA has an attachment like any doc/xls/pdf documents,   the trex server will report an error message: Document State - Perprocessing failed; Error Message - HTTP Status Code 401: Unauthorized when action index in documents queue(Picture 1), it looks like the document url cannot be reached by authorization issue(Picture 2),   actually, both of RFC connection and trex service have green light

Picture 1:


Picture 2:

So in web ui, we cannot find the KA if it has any attachment.

Many thanks in advance for your help.

Best Regards,

Albert

Accepted Solutions (0)

Answers (1)

Answers (1)

former_member217429
Active Contributor
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Hi Albert,

could you please apply the notes 650521 and 685521. I also would like to recommend to apply the 1972585 . If it doesn't help please open OSS message for this issue.

Best regards,
Mikhail