on 11-14-2014 2:13 PM
Hi
I am working on SAP Work Manager 6.1 with Customer Service
Is it possible to have both Work Orders and Service Orders in the same application.
SMFND 610_700 with Support Package 03
SMERP 610_700 with Support Package 03
Output : Only Work orders are seen in the mobile device
Base SAP Work Manager 6.1 with ERP Customer Service Component 2.0 (Customer Service Component 2.0)
SMFND 610_700 with Support Package 03
SMERP 610_700 with Support Package 03
Output : Only Service orders are seen in the mobile device
Regards,
Ragavie
Hi,
The latest release for SAP Work Manager 6.2 with Customer Service component supports both PM & CS Orders as well as Notifications. This is the new feature introduced as part of WM 6.2 release, also Customer Service component supports all features from Work Manager in addition to CS specific features. The OSS Note 2093621 reflecting the wrong content from the previous release, we will update the note soon. It is not recommend to run multiple instances for both Work Manager
& Customer Service applications in parallel as you may get into some performance issues with xChange process.
Regards
Syam
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Thanks for the valid information Syam.
I installed SAP WM 6.2 with CS
When i run the WPF client i get the following error
Invalid Wo.AssignmentType from the ini file or SAP Mobile Configuration. Please check the ini file or the mobile configuration for assignmenttype () in section APPLICATION_CONFIG.
Regards,
Ragavie
Check the Config Panel and see if for some reason the Global Scope was set
to User instead of the Application which will result in the parameter not getting loaded when
you start the SMP Server and resulted in Assignment not found error.
If it is set to User, change it to Application and restart your SMP server (or WM instance)
--Bill
Hi Bill
WO.AssignmentType was set to "User", had changed to "Application"
Restarted SMP server and WM instance.
I get the same error
Invalid Wo.AssignmentType from the ini file or SAP mobile configuration. Please check the ini file or the mobile configuration for assignment type () in section APPLICATION_CONFIG
Regards,
Ragavie
Hi Syam,
In Syclo config panel – Mobile data object configuration
CS21_SERVICEORDER_GENERIC - Data Filter - GET - Data Distribution -
WO_ASSIGNMENT_TYPE -
in Filter selected "range" instead of "User Param"
Now NO errors, But in the client application none of the
orders/notification/timesheet are displayed . They are empty
Also try debugging with an external breakpoint in ABAP class
"/SMERP/CL_CS_SERVICEORDER_DO" is not hitting during initial sync/Delta sync .
Regards,
Ragavie
Hello Syam, Note 2093621 refers to 1936034 as software pre-requisite. However note 1936034 still says that "Customer can only choose one scenario for the deployment" ie. base version or customer service.
Is there any documentation that explains how to configure WM to work for both PM & CS simultaneously so that we dont run into performance issues with xChange process as you mentioned?
Hi Everyone
Thanks Syam and Bill for your inputs.
@ Lukas: Below steps might help you
I am able to view both Service orders and Work orders in Base SAP Work Manager 6.2 with ERP Customer Service Component 2.1
Steps followed:
1. Changed WO.AssignmentType – Client Scope from “User” to “Application”
2. SDO->SCS21_Serviceorder_genric->wo.assignmenttype
Change in Filters WO_ASSIGNMENT_TYPE : Rule type changed from “userparam” to “range”
3. SAP Data Object Handler : /SMERP/CL_CS_SERVICEORDER_DO
External breakpoint was not reaching to this handler class
Solution
I had created customized application in the Syclo Config Panel for Base WM 6.1, 6.2 and CSC2.0,CSC2.1
Deleted all the customized application in the Syclo Config Panel.
With Standard CSC2.1 – WPF Client was able to hit external break point to /SMERP/CL_CS_SERVICEORDER_DO handler and able to view both Work orders and Service Orders.
Regards,
Ragavie
We have the same question, but from OSS Note 2093621 it appears to me that this is not possible.
"If you choose to install Work Manager with Customer Service, you will be able to view Service Orders and Service Notifications only, and no Work Orders and Work Notifications will be displayed."
I know the above note applies to 6.2, but I am assuming it would apply to 6.1 as well. I would really like to know if there was a way around this...
Lukas
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Thanks Bill.
From what I understand, it is not possible to have them in the same application.
However we can have two agentry applications running on one SMP, linking back to two configuration sets in ECC.
So we will have one PM application and one CS application referencing the same ECC back-end instance?
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