CRM Email responsible change

[former_member313540]

Hello All

Please anyone could help,

I n our scenario

An e-mail in the SAP CRM inbox has been assigned to person who is not able to use system due to some reason.

And his colleauges cant do that as  only the employee responsible can reset the reservation in the inbox.

Please could anyone help on this how to change the person responsible for email.

Thanks in advance.

maximum points will be awarded for the help.

[habibkhan]

Transaction SWIA should help in resetting the reservation on the email.