AD user not shown in which group he belongs to in CMC3.1

[Former Member]

Hi,

We are on BO3.1Sp6 and have 2000+ users in CMC. All the users are managed in Windowd AD.

We have folder for example: Sales, we have a group named "Sales group" in AD and this is mapped to the Sales folder.

All the users in the group can access the reports in the Sales folder.

Today we added a new user X in the Sales Group in Windows AD. This user is visible in the CMC under the Sales Group.

This user is not able to see the Sales Folder like the other users in the same group.

I went to the user list and searched for this user. I am able to find the user X. when I see the member of for this user, I see only Everyone.

But when I go to the Sales Group , I can see this user.

Can someone help me what is the issue only for this particular user.

I tried removing the user from AD and remap again. but no luck

Regards

[former_member926196 · Accepted solution]

Hi Praveen,

Please refer http://service.sap.com/sap/support/notes/1902827

It seems to be a bug which is resolved in XI 3.1 Sp6 Fp 6.3.

You can inform the user to login into the application and see if it then shows a part of Sales group.

-Ambarish-

[Former Member · Accepted solution]

We are already on 3.1Sp6 FP6.3.

Thanks for the reply..

[Former Member · Accepted solution]

Hi,

I am able to find a solution for this.

I deleted the problematic user (Eg: John)from the Windows AD group and created Enterprise user with same name (John)

Then I updated the Windows AD Group graph and I got the problematic user into the group.

I see the user with his name added with 0 in the end. ( Eg: John0 )

I am able to see this user as part of the group. I deleted the enterprise user and renamed the Win Ad user to John . the user now got the permissions which he is supposed to.

Regards,

Praveen

[former_member926196 · Accepted solution]

Thanks Praveen for sharing the resolution.

When you created an enterprise user, was it a member of only everyone group or you associated the Enterprise user to AD group?

-Ambarish-

[Former Member · Accepted solution]

Hi Ambarish,

I just created enterprise user. i am not able to add this user user to that group as that group is coming from windows AD.

-Praveen

[former_member427484 · Accepted solution]

Hi,

We had a similar issue long ago and could not find a solution.

Thanks

-Khaled