The viewer could not process an event. An error occurred while creating a subprocess in the processing server. [RCIRAS0603] (2147217395)

[Former Member]

We have installed a new server BO Edge 4.1 SP5 on a Linux redhat 6 64-bit with an oracle 11GR2 and when we try to view a report create with Crystal report 2013 designer client in the CMC/BI portal we have this error message.

The viewer could not process an event. An error occurred while creating a subprocess in the processing server. [RCIRAS0603]

---- Error code:0 [CRWEB00000119]

2014-11-26 10:40:22

1. com.businessobjects.report.web.shared.WebReportingException: The viewer could not process an event. An error occurred while creating a subprocess in the processing server. [RCIRAS0603] ---- Error code:0 [CRWEB00000119]

at com.businessobjects.report.web.shared.WebReportingException.throwWebReportingException(WebReportingException.java:71)

at com.businessobjects.report.web.component.ViewerContainer.processEvents(ViewerContainer.java:1470)

at com.businessobjects.report.web.WorkflowController.doEventProcessing(WorkflowController.java:372)

at com.businessobjects.report.web.WorkflowController.doLifecycle(WorkflowController.java:274)

at com.businessobjects.report.web.WorkflowController.doAsyncLifecycle(WorkflowController.java:107)

at com.crystaldecisions.report.web.viewer.CrystalReportViewerUpdater._processHttpRequest(CrystalReportViewerUpdater.java:61)

at com.crystaldecisions.report.web.ServerControl.processHttpRequest(ServerControl.java:345)

at com.crystaldecisions.report.web.viewer.CrystalReportViewerServlet.doUpdate(CrystalReportViewerServlet.java:206)

at com.crystaldecisions.report.web.viewer.CrystalReportViewerServlet.doPost(CrystalReportViewerServlet.java:194)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:646)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)

at com.businessobjects.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:110)

at com.businessobjects.http.servlet.internal.ServletLastFilterChainElement.service(ServletLastFilterChainElement.java:30)

at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:46)

at com.businessobjects.bip.core.web.filter.BrowserRenderingModeFilter.doFilter(BrowserRenderingModeFilter.java:32)

at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)

at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)

at com.businessobjects.bip.core.web.boetrustguard.BOETrustPrepareFilter.doFilter(BOETrustPrepareFilter.java:35)

at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)

at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)

at com.businessobjects.bip.core.web.supportabilty.TraceLogScopeFilter.doFilter(TraceLogScopeFilter.java:38)

at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)

at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)

at com.businessobjects.sdk.actionfilter.WorkflowFilter.doFilter(WorkflowFilter.java:45)

at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)

at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)

at com.businessobjects.bip.core.web.appcontext.RequestInitFilter.doFilter(RequestInitFilter.java:26)

at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)

at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)

at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.serviceHelper(BundlePathAwareServiceHandler.java:235)

at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.service(BundlePathAwareServiceHandler.java:197)

at com.businessobjects.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:248)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)

at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:220)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

at com.businessobjects.pinger.TimeoutManagerFilter.doFilter(TimeoutManagerFilter.java:168)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)

at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)

at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:501)

at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)

at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)

at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)

at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)

at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)

at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1070)

at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)

at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)

at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:895)

at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:918)

at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)

at java.lang.Thread.run(Thread.java:763)

Caused by: com.crystaldecisions.sdk.occa.report.lib.ReportSDKException: An error occurred while creating a subprocess in the processing server.---- Error code:-2147217395 [RCIRAS0603] Error code name:serverProgrammingError

at com.crystaldecisions.sdk.occa.report.lib.ReportSDKException.throwReportSDKException(ReportSDKException.java:120)

at com.crystaldecisions.sdk.occa.managedreports.ps.internal.SendRequestHelper.sendRequest(SendRequestHelper.java:141)

at com.crystaldecisions.sdk.occa.managedreports.ps.internal.CacheReportSource.sendRequest(CacheReportSource.java:1796)

at com.crystaldecisions.sdk.occa.managedreports.ps.internal.CacheReportSource.getPage(CacheReportSource.java:1283)

at com.businessobjects.report.web.event.PageListener.renderContentLocally(PageListener.java:377)

at com.businessobjects.report.web.event.PageListener.getPage(PageListener.java:178)

at com.businessobjects.report.web.event.PageListener.updatePage(PageListener.java:120)

at com.businessobjects.report.web.event.UpdatePageEvent.processListener(UpdatePageEvent.java:47)

at com.businessobjects.report.web.event.ViewerBroadcaster.broadCastEvent(ViewerBroadcaster.java:136)

at com.businessobjects.report.web.event.ViewerBroadcaster.broadcast(ViewerBroadcaster.java:110)

at com.businessobjects.report.web.event.EventQueue.processEvents(EventQueue.java:53)

at com.businessobjects.report.web.component.ViewerContainer.processEvents(ViewerContainer.java:1457)

... 53 more

[former_member185603]

Check this KBs

2098659
  - "An error occurred while creating a subprocess in the processing
server. [RCIRAS0603]" er...

           
              1998192  - Error: The viewer could not
process an event. An error occurred while creat...

[Former Member]

Jawahar,

Thank you but How can I uninstall this security update in my server ?

[former_member193635]

Dear Michel,

These are RPMs that are installed on the server.

Use "rpm -qa" to list all the packages. Find the packages that corresponds to the SAP note.

Then use rpm command with options "-ev".

You need root access and check out more about the rpm command on google. If you are unsure then take the help of your Linux admin.

Regards,

Sarvjot Singh

[Former Member]

Hi -

We're having a similar issue on Linux, so I was trying to follow your links.  It appears that 2098659 isn't available.  Does anyone have a copy to share what the instructions were?

Thanks

[former_member193635]

Hi Amy,

I guess the note is back in modification or perhaps deleted, so you might have to contact SAP to get the details.

If I recall the issue correctly, its cause was RHEL 6 and X11 client libraries security, bug fix, and enhancement update, which is not compatible with BusinessObjects.

So the workaround unless fixed by developers was to downgrade the these libraries. You can use the command : yum downgrade <X11 client libraries> or take the help of your Linux Admin to downgrade these libraries.

Regards,

Sarvjot Singh

[Former Member]

This message was moderated.