Error in SSM Front End

[Former Member]

Hi All,

While opening scorecard in SSM front end portal  I got error "500 error, ssmdataproviderdao / getcubedef0."

Please find attached screenshot.

Quick response appreciated!!!

Regards,

Ambi

[muhammadalimohsin · Accepted solution]

Hi,

Go to tools, restart JPIP. This should solve it.

Regards

Mo

[Former Member · Accepted solution]

Hi,

Please elaborate..which tools?

I'm not getting JPIP...

Regards,

Ambi

[Former Member · Accepted solution]

Hello,

Strategy Management Tools:

http://<nw_server>:<port>/strategy/tools

JPIP can be restarted from there

Kind regards,

Silvia

[Former Member · Accepted solution]

Thanks a lot Silvia,Muhammad

[former_member245076]

Hi,

Can you kill all the connections to the PAS model and try again ? If this error persists, the issue is not due to locking of the PAS model.

Also , is this the development server or production box ?

Regards

Vijay

[Former Member]

Hi,

This is development server