Error in Test Connection to Primary Server / Failed to Connect

[Former Member]

Hello Experts ,

While doing Post Installation steps - i followed configuration wizard , and at the test setting option am getting the attached error :

[Former Member]

I switched from Windows Auth to SQL Auth and it worked.

Can someone let me know how to get license key or elf file??

[Former Member]

http://support.sap.com/licensekey

[Former Member]

Thanks Jef

- i order it and got a mail no key required.

My question....is it stored at OS level also.

[Former Member]

Yes I believe encrypted in the registry.

No key required? Maybe not for clients, but for server installations, you need to use the PCMSerialManager.exe tool that comes with the install files.

[Former Member]

i got the elf file from my colleague which thn worked.will try the tool mentioned by you and share the results.

Now - I have one query with respect to login.

I tried to login with Adminstrator user in work manager but user is locked now.

     - is this the correct user.?

     -How to unlock the user ?

[Former Member]

Can someone please help me to unlock Administrator user???

[Former Member]

Check this SAP note:

1196624 - PCM: How to Reset Administrator Password - SQL Database

http://service.sap.com/sap/support/notes/1196624

[Former Member]

Many thanks Jef -

it worked for me.Now am able to login to Model builder and book viewer.

Now am trying to access the PCM web client and facing this issue - could you help me here.

Thanks

Dev

[Former Member]

Do you know how to search for SAP notes?

1498476 - PCM Web server is not connecting to Application Server- Error "Server or Proxy not found. Unknown Response : 0"

http://service.sap.com/sap/support/notes/1498476

[Former Member]

Yeah i found this too and reconfigured IIS server - still when i click on login am getting the same error.

[Former Member]

Did you install the webviewersetup.exe (from the service pack installers)?

Is there a detailed error in Windows event viewer?

[Former Member]

webviewer setup is installed and nothing can be found in event viewer.

[Former Member]

Hello Jef ,

So finally i could fix it - i ran the configuration wizard again for the web url and added port in the web server URL during the configuration which solved the issue.

Thanks for your help.

Dev

[Former Member]

Ok, great news.

Thanks for reverting back the solution.