Few old open items in UDM_Specialist worklist are not getting updated as per FI-AR

[former_member182098]

Hi Kiran,

Are you able to resolve this issue?

Please can you update.

[João_FI_FIN-CS]

Hi Mr. Ravi,

In the past, I saw this or something like this and SAP recommends this note:

974504 - Inconsistencies in link tables of master data sync.

Please, check the note and let me know if helps you.

JPA

[former_member182098]

Thanks Mark / JPA / Kiran / Kajendran for your help.

Update: User executed FDM_COLL_SEND01 for single customer, however, nothing happened immediately. This program also runs overnight, this job also runs on a daily basis. The old item which cleared in FI-AR has now disappeared from the worklist. We are testing for some more customer, hopefully, it should resolve the issue.

Thanks for all your help.

Best Regards,

Ravi

[Former Member]

Hi Ravi- is your issue that you have cleared items in the worklist - that are cleared in FI-AR?

If you refresh in the process receivables screen you should be able to see the exact data from FI-AR.

Some FI-AR data maybe excluded from a worklist due to a number of reasons

1 - Contained in a payment run (DD for example)

2 - Customer not set as a BP with a relevant Collection Profile

3 - Certain doc types are excluded from FI-AR to Col Man job

4 - Variants set in the layout.

[former_member182098]

Thanks Mark. They are cleared in FI-AR, however, still appears in the work list for the user in UDM_SPECIALIST

How to refresh process receivables screen?

The old legacy data is posted with a different document type, which was already cleared almost an year back in FI-AR (FBL5N) still they does appears on worklist (UDM_SPECIALIST). Not sure how to get rid of these items in the worklist.

Sorry for my stupid questions, I am new to FSCM area

[Former Member]

No worries.

OK from a definition point of view - the worklist is the customer level screen that you go to via UDM_Specialist. If you double click into that - you get the process receivables screen - which should be the same as FBL5N.

There is a standard SAP blue icon - top left for the refresh of the screen.

It is worth pointing out - that it may show the invoice - and if it is partially paid - it will show the full value and the amount "open" within the same line.

In terms of  removing the customer from the worklist - you will need to ensure a new worklist has been generated - the customer is active for Collections Management - and the FI-AR data transfer has taken place.

On the FDM_COLL_SEND program - you can run it for a small subset of customers (in test mode and tick the output box) - this will show the line items per customer it is sending to Col Man.

My guess - is the clearing was a partial clearing, or there is something stuck in the send to generate process. without system access I dont think I can go further than that.

[former_member182098]

Thanks Mark, much appreciated, this is a full clearing. I will look into the points that you have pointed out. Thanks once again.

[former_member182490]

Hi Ravi,

You can delete the old worklist by using this option, in my current project i had set up a batch job to delete one month old worklist.

UDM_REORG_WORKLIST ---REORG WKLIST

UDM_RSM_DELETE_OLD_RSMS ---DELETE WKLIST

Regards

Kajendran

[former_member182098]

Thanks Kajendran,

I would not be interested to delete the all the work lists in the system. However, is there a way only to delete few only items from the work list. There are only few old items which are cleared still appears in the work list.

Regards,

Ravi

[former_member601008]

This message was moderated.

[kiran_mmd]

Hi Ravi,

In the program FDM_COLL_SEND01, there are three options. The second one is the option which we regularly use to update.

But, there is a third option, where we can run as per our requirement. Using this option run the program specifically for that particular customer. Then it will work.

As generation of worklist will be done on a regular basis, the above updates will also get updated along with the daily batch job.

Regards,

MMD.Kiran.

[former_member182098]

Thanks Kiran, much appreciated your repose.

We run the third option also (customer specific) - however, still the item is showing on the work list. To night we have a regular daily job scheduled to run. Not sure if we have to wait until tomorrow to complete our regular daily job.

[kiran_mmd]

As i remember, along with the program  FDM_COLL_SEND_ITEMS , we need to run UDM_GENWL also in order to see the updated worklist. As the UDM_GENWL also runs daily, verify after the successful completion of this program.

Regards,

MMD.Kiran.