Warranty functionality for Complaints transaction in CRM

[Former Member]

Hi Experts,

I want to activate warranty functionality for Complaints transaction in CRM. Please find below steps which I have implemented for the same.

• Transaction: COMM_PRAPPLCAT

          In SPRO, I have added 'Warranty' in Assgmt per product type for application Product.

          Product Type: Warranty

          Hierarchy ID: R3PRO

• Hierarchy Structure has been created in webui as per the Warranty config document 'C3E_CRM701_BB_ConfigGuide_EN_XX.doc'.

         Now I am able to create Warranties for a product which is added in Service limitations assignment block.

• In SPRO, I have created new profile in define profile for warranty check. Same I have assign to Complaints transaction type.

         When I created Complaint CSR with Same Product which is under warranty, it’s not doing warranty check. I am getting below messages in           Item warranty tab log.

          Messages:
          Warranty check for items started; date 05.12.2014, time 09:02:18
          Item is not assigned to a warranty; check completed
          Warranty check started, date 05.12.2014, time 09:02:18
          No reference objects determined; check completed

          System Response
          The warranty check cannot be executed without a reference object.

          How can I activate reference objects for warranty or kindly guide me where I am doing wrong.

Thanks in advance!!

Regards,
Shaik

[former_member196521]

Hi Shaik,

We have a similar requirement, can you please share your findngs on the same, if warranty claim assignment block can be in integrated with Complaint Management

Kind Regads

   Atul