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Process is Hanging

0 Kudos

Hi All,

We have several tasks that fails due to errors in process. See attachment for process overview and where the error occurs.

kindly advice how to fix this issues.

Accepted Solutions (0)

Answers (4)

Answers (4)

0 Kudos

Users say they can't see any tasks in their inbox to resolve this.

Former Member
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Please check to whom the task is assigned to in the owner tab. If there is no user please nominate one n check.

former_member191643
Active Contributor
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Hi Mallik,

The information you have provided is extremely insufficient for anyone to analyze.

Please follow this blog to check what exactly is the error with your processes.

Regards,

Sid

0 Kudos

Hi,

Thank you for the reply, I found the history details with respective process id is "Human Activity".

Regards,
Mallikarjun

former_member191643
Active Contributor
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If the process is in error or suspended state, the history tab (go to the dropdown and select 'Advanced'). This will show you the exact error.

0 Kudos

Hi,

Its showing "Human Interaction".

Please find the attachment.

former_member191643
Active Contributor
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Are you sure the process is in "Error" or "Suspended" state? Doesn't seem so.

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this process is stcuked with "in process " state only.

ch_loos
Advisor
Advisor
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the log shows that a human task has been created. have you completed this task? do you see this task in the inbox? can you find it in NWA?

if you completed it already, then it could have happened that the completion event did not reach the process.

you can check this in the BPM action monitor (NWA -> search for "BPM Actions").

If there are failed actions you can reset the retry counter and the complete event is sent again.

If it fails again, check the error trace.

Former Member
0 Kudos

Hi Mallikarjun,

From the process diagram i understand your process is trying to create material in target system and it is failing to create material & sends an error status. This is send again to human task to resolve those errors.

To Know about the failure status, First with the context value what you are passing to Create material automated task, get those values and create it manually in target system or ask your functional team to do it,they will let you know the cause of the failure.

Thanks and Regards,

Prabhu Karuppasamy

junwu
Active Contributor
0 Kudos

only god can help based on these information.

check history tab and default trace please.