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Creating Service Order Template Error :"No item category could be determined"

Former Member
0 Kudos

Hello,

i m creating a Service Order Template with the Configuration Guide C3S during the creation of Service Order Management.

I now get two errors: "No item category could be determined" and "Conversion factors are invalid" . My guess is, that it has to do something with the product for this Service Order Template. In the assignmentblock items i cant choose an item category for this product. (There should be a category)


Has anyone an idea to solve this?


best regards


Tim Christian Peters

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi Tim ,

The error might be because of the item category and the item category determination maintained in SPRO setting for the transaction type not defined properly .

Can you please check the item category determination , which all item category are maintained for the transaction type define for Service order template .

Check for the path in SPRO :

Customer Relationship Management->Transactions->Basic settings -> Define Item Category Determination

This will help you in identifying the issue .

Regards

Shweta

Former Member
0 Kudos

Hi Shweta,

thanks for you fast help. I checked everything and there had been 2 entries missing. I could solve this through adding these entries from C3H.

Best regards

Tim

Answers (0)