Simple evaluation results for Survey

[former_member306562]

Hi Folks,

My requirement is I want to create a survey (Customer feed back) with say 20 questions,send it to my customers ( target group) and get simple evaluation results out of it.How can I achieve this ...Pls guide..

Regards

Jaya

[Former Member · Accepted solution]

Hi Jaya,

You can give ranks to each answer.

Ex; For a particular question i have four answers, say Bad (0), Average (20), Good(30), excellent (50).

Like this I you give score to each question and related action (answers), i can calculate a grand total anf if i want i can get an average/ percentage as per my requirement.

Check this suits your requirement ?????.

Thanks & Regards

Ravi

[former_member710155]

Good afternoon Jaya

Once answers are given you can do a simple  analysis by using transaction crm_survey_suite.

  You select one of the surveys and then hit the evaluation button (third from left to righ on the bar).

Regards

Razvan Zainea

[former_member306562]

Hi,

It didnt work.Error its throwing is "No data available for evaluation"

Regards

Jaya

[former_member710155]

Good afternoon Jaya

This message normally informs you that there are no available answers for the selected survey.

You should first set some answers.

If answers have already been given:

  - Please be sure to select the correct survey version in  crm_survey_suite

  - Assign a score in the survey for each answer

  - Check settings in SICF (should normally be done by Basis) 

Best begards

Razvan Zainea

[Former Member]

Hi Jaya,

Could you elaborate what is " get simple evaluation results out of it".

Rgds

Hari

[former_member306562]

Hi Hari,

Here I have 20 questions with answers like Excellent,very good,good,poor,Very poor and Radio buttons for them.What type of results can I arrive at?How can I quantify the answers?

Regards

Jaya

[Former Member]

Hi Jaya,

Such requirement are fulfilled by BW. Please refer below link.

Also go through the link below, if you have not gone through them already, may be it will help you.

Response Tracking - Campaign Management - SAP Library

Campaign Response Recording - Campaign Management - SAP Library

Rgds

Hari