Control Edit access of Service Request only if assigned as Employee responsible

[Former Member]

Hi,

We would need you help in resolving the below authorization requirement in Service requests.

Reward points would be rewarded for helpful answers

An user should only be able to edit a service request only if he is assigned as the employee responsible to the service request. The user should first reserve the Service request in the Agent Inbox and then can edit it.

Is this functionality achievable with the standard authorization objects?

Thanks,

Vamsi.

[Former Member · Accepted solution]

Hello Vamsi

You can use  standard authorization object CRM_ORD_OP for this requirement.

Regards

Naresh

[Former Member · Accepted solution]

Thanks Naresh.

Can you provide us with the field values used for this authorization object.

[Former Member · Accepted solution]

Hello Vamsi

You can use the following values

1. Activity: 02 (in case of change)/03 (In case of display)

2. Partner function :- 00000026( In case you are using standard parter funcyon for employee responsible)

3. Partner Function category:- 0008(Person responsible)

Regards

Naresh

[Former Member]

Hi Vamsi,

You can check ACE functionality for this requirement.

Rgds

Hari

[dharmakasi]

Hi Vamsi,

I do not think you can achieve using standard authorization objects. You need to build custom logic to achieve your requirement.

Br Dharma kasi.